10.1 Communicating Over theTelephone........................................................................208
10.2 Difficult Calls and Difficult Callers ......................................................................... 211
Exercises ............................................................................................................................. 213
第十章电话技巧 ..................................................................................................................... 214
一、电话沟通的基本要求 ................................................................................................ 214
二、电话沟通的基本技巧 ................................................................................................ 215
三、英语电话沟通的基本礼仪 ........................................................................................ 217
四、困难、麻烦电话的处理 ............................................................................................ 220
Chapter 11 Planning Your Speech............................................................................................ 223
11.1 Purposes of Speeches ............................................................................................... 223
11.2 Styles of Speech ....................................................................................................... 225
Exercises ............................................................................................................................. 226
第十一章计划你的讲演......................................................................................................... 228
一、讲演的定义 ................................................................................................................ 228
二、讲演的目的 ................................................................................................................ 228
三、讲演的方式 ................................................................................................................ 229
四、讲演的技巧 ................................................................................................................ 230
Chapter 12 Communicating Electronically ................................................................................. 237
12.1 The Basics of Computers ......................................................................................... 237
12.2 Electronic Mail.........................................................................................................238
12.3 Teleconferencing ...................................................................................................... 240
Exercises ............................................................................................................................. 240
第十二章电子沟通................................................................................................................. 242
一、计算机简介 ................................................................................................................ 242
二、电子邮件 .................................................................................................................... 243
三、电子会议 .................................................................................................................... 245
附录商务英语沟通常用词语 ................................................................................................. 246
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