CAP 737 Crew Resource Management (CRM) Training 机组资源管理培训(39)

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boredom and complacency

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culture
Perceptual and situational awareness
Judgement and decision-making
Stress

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symptoms and effects

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coping mechanisms
Skills/experience/currency vs. proficiency

3.4  Module 4: Liveware-Hardware: Pilot-equipment Relationship Controls and displays
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design (movement, size, scales, colour, illumination, etc.)

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common errors in interpretation and control

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”glass” cockpits; information selection

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habit patterns interference/design standardisation Alerting and warning systems

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appropriate selection and set-up

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false indications

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distractions and response
Personal comfort

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temperature, illumination, etc.

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adjustment of seat position and controls
Cockpit visibility and eye-reference position
Motor workload

3.5  Module 5: Liveware-Software: Pilot-software Relationship Standard operating procedures
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rationale

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benefits

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derivation from human limitations and the accident/incident record Written materials/software

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errors in the interpretation and use of maps/charts

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design principles and correct use of checklists and manuals

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The four 'P's (philosophies, policies, procedures, practices) Operational aspects of automation . overload/underload and phase of flight; complacency and boredom

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staying in the loop/situational awareness

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automated in-flight equipment; appropriate use, effective task allocation, maintenance of basic flying skills

3.6  Module 6: Liveware-Liveware: Interpersonal Relations
NOTE:  Liveware-Liveware deals with interpersonal contacts happening at the present time (here and now), as opposed to the interpersonal contacts involving people outside of the current operating situation (the latter are considered in Module 7).
Factors influencing verbal and non-verbal communication between and with:
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flight deck crew

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cabin crew

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maintenance personnel

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company management/flight operations control

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air traffic services

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passengers

How verbal and non-verbal communication affects information transfer and thus safety and efficiency of flight Crew problem solving and decision-making Introduction to small group dynamics/crew management (see also ICAO Circular 217
for further information on this topic).

3.7  Module 7: Liveware-Environment: The Operating Environment
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A systemic view of safety

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The aviation system: components
　
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