CAP 737 Crew Resource Management (CRM) Training 机组资源管理培训(160)

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Within the NOTECHS framework, four Categories of non-technical skills have been identified, each Category containing 3 or 4 skill Elements. A short overview of the Categories and corresponding Elements is given in the following table.
Category  Elements 
1. Co-operation  . Team-building and maintaining . Consideration of others . Support of others . Conflict solving 
2. Leadership and/or managerial skills  . Use of authority and assertiveness . Providing and maintaining standards . Planning and co-ordination . Workload management 
3. Situation awareness  . Awareness of aircraft systems . Awareness of external environment . Awareness of time 
4. Decision making  . Problem definition and diagnosis . Option generation . Risk assessment and option selection . Outcome review 

Co-operation
Co-operation is the ability to work effectively in a crew. Team-building and maintaining Team-building and maintaining is about the ability to establish positive interpersonal
relations between crew members and their active participation in fulfilling the tasks. Examples of poor practice:
.  
Blocks open communication

.  
Keeps barriers between crew members

.
Competes with others
Examples of good practice:

.  
Establishes atmosphere for open communication and participation

.  
Encourages inputs and feedback from others

.
Does not compete with others Consideration of others Consideration of others involves the acceptance of others and understanding their

personal condition.
Examples of poor practice:

.  
Ignores suggestions of other crew members

.  
Does not take account of the condition of other crew members

.
Shows no reaction to other crew member's problems
Examples of good practice:

.  
Takes notice of the suggestions of other crew members even if s/he does not agree

.  
Takes condition of other crew members into account

.
Gives appropriate personal feedback Support of others Support of others relates to giving help to other crew members when they need

assistance.
Examples of poor practice:
Hesitates to help other crew members in demanding situations

Does not offer assistance
Examples of good practice:
Helps other crew members in demanding situations

Offers assistance Conflict solving Conflict solving is about the articulation of different interpersonal positions and giving
suggestions for solutions.
Examples of poor practice:

Overreacts in interpersonal conflicts, sticks to own position without considering a compromise Accuses other crew members of making errors
Examples of good practice:
Keeps calm in conflicts
Suggests conflict solutions
　
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