CAP 737 Crew Resource Management (CRM) Training 机组资源管理培训(121)

2.16.3  Guidelines for Developing Crew Effectiveness Modules
1  Crew effectiveness is a core concept of any ACRM program, and crew training should present its main characteristics. Crew effectiveness should be enhanced by using the new CRM procedures that will help crews develop better CRM skills.
2  The ACRM program provides a framework that allows airlines to integrate CRM with technical at the level of SOP. ACRM crew training should emphasise this integration at the operational level as well as at the crew performance assessment level.
3  It should be emphasised that crews form the core of the ACRM program, and crews should be encouraged to provide feedback about the new procedures as well as additional CRM procedures that can improve crew effectiveness.

2.16.4  Guidelines for Developing Briefing/Debriefing Modules
1  The LOFT/LOE briefing should prepare the crew for an effective training or assessment experience. One of the first things that the LOFT/LOE briefing should do is establish the role of the instructor as well as the role of the crew throughout the session.
2  The LOFT/LOE briefing should emphasise specific things the crew can do to make the session realistic and a valuable training experience. The crews should act as they would under similar situations on the line, and they should not try to operate in a manner calculated to provide the ideal training department solution.
3  ACRM crew training should reinforce good crew practices in conducting a constructive debriefing. Crews should understand that debriefing is an essential part of the LOFT/LOE and the main way of providing crew performance feedback.
4  ACRM crew training should introduce the concept that briefings can also be extended to line operations and used by crews to reinforce positive performance and learn from any problems experienced during the flight.

2.16.5  Guidelines for Developing Crew LOS Assessment Modules
1  Crews should be presented with the LOS CRM training objectives in the context of relevant technical objectives because crews are generally more comfortable and familiar with the technical objectives.
2  A major step in the LOS development process is the identification of incidents that highlight the need for specific CRM procedure, and crews should understand that the LOS is related to actual incidents that have happened to pilots flying in conditions similar to theirs.
3  Crew training should include one or more activities that allow crews to analyze incidents used to develop the new CRM procedures. One activity that has provided valuable crew training is having crews identify the CRM causes for each incident.
4  Crews should be given an explanation of how the event set is used under ACRM to help focus the specific elements of crew performance in the LOFT/LOE assessment. The event set helps training and evaluation move from general CRM markers to specific crew behaviors.
　
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