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An Example CRM Syllabus from an Operator
Introductions What is CRM and why do we study it? Statistics of accidents and causal relationship between accidents and various Human Factors elements.
Legislation and brief mention of NOTECHS
Human Information Processing Take crews briefly through the flow diagram from sensors through to motor programmes and action (decision) include Perception.
Communication Basic Communication looking at Verbal 7% Vocal 38% Visual 55% and the 9 key elements including listening, pauses, eye contact, posture and facial expression . Peculiarities of Flight Deck Comms – lack of visual element with ATC, looking forward importance of appropriate assertiveness beware of barriers caused by authority gradient.
Leadership/Followership Both are skills they describe and share plans(mental models), they role model high standards, share, listen, adapt if other ideas are better. In addition the follower must allow the leader to lead but be assertive if the leader is wrong.
Behaviour Behaviour is a choice and behaviour breeds behaviour – look at types of behaviour and consider the most appropriate – assertive and why.
Decision Making and Problem solving Rule, skill, Knowledge based DM and the Problem solving loop.
Human Error and the Error Chain
Safety Culture and SOPS Airline specific but stressing the need for good morale and it’s influence on attitudes and behaviour. Does a company pay lip service to safety and CRM or does it role model the good?
Stress and Fatigue Types of stress causes and coping strategies. Also applies to Fatigue include concept of good rest management and of inflight rest.
Situational Awareness Perceive, understand Project or ‘ knowing what is happening and what might happen’. Don’t forget the situation developing or existing between individuals on the flight deck.
Automation Benefits and pitfalls – link to sit awareness.
NOTECHS What it is and where it fits in.
Appendix 2 Human Performance and Limitations
1 Introduction
All flight crew who have studied for PPL or ATPL should already be reasonably familiar with the theory of Human Performance and Limitations (HPL) and, in particular the basic aviation psychology, applicable to flying. CRM requires a reasonable understanding of such concepts as human information processing, attention and vigilance, decison making, communication, arousal and stress, and personality differences. It is important to appreciate that all humans have both physical and cognitive limitations, and to understand something about the nature of those limitations with respect to themselves and also to other crew members when flying in a multi-crew situation.
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本文链接地址：CAP 737 Crew Resource Management (CRM) Training 机组资源管理培训(36)
