CAP 737 Crew Resource Management (CRM) Training 机组资源管理培训(161)

Leadership and Managerial Skills
Effective leadership and managerial skills help to achieve joint task completion within a motivated, fully-functioning team through co-ordination and persuasiveness.
Use of authority and assertiveness
The use of authority and assertiveness infers the ability to create a proper challenge and response atmosphere. The given command authority of the Captain should be adequately balanced by assertiveness and crew member participation. If a situation requires, decisive actions are expected.
Examples of poor practice:
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Hinders or withholds crew involvement.

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Passive, does not show initiative for decisions, own position not recognisable

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Does not show appreciation for the crew, coaches very little or too much Examples of good practice:

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Advocates own position.

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Takes initiative to ensure involvement and task completion

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Takes command if situation requires

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Motivates crew by appreciation and coaches when necessary

Providing and maintaining standards
Providing and maintaining standards refers to the compliance with essential standards (SOPs and others) for the task completion. Supervision and intervention in case of deviations from standards by other crew members is also part of this skill. If situation requires, non-standard procedures might be necessary. Such deviations shall be discussed and announced.
Examples of poor practice:
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Does not comply to SOPs, does not monitor crew for SOP compliance

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Does not intervene in case of deviations

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Applies non-standard procedures without announcement or consultation of crew members

Examples of good practice:

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Ensures SOP compliance

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Intervenes if task completion deviates from standards

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Having consulted the crew deviates from standard procedures if situation requires

Planning and co-ordination
Planning and co-ordination refers to applying an appropriate concept for organised task-sharing and delegation in order to achieve top performance and to avoid workload peaks and dips. Communication of plans and intentions leads to co-ordinated activities within the whole crew.
Examples of poor practice:
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Plans only for self, does not involve crew

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Intentions not stated or confirmed

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Changes plan without informing crew or follows plans blindly
Examples of good practice:

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Encourages crew participation in planning and task completion

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Clearly states intentions and goals

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Having consulted crew, changes plan if necessary

Workload management
　
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