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existing CBT and Training Manual material instead of producing their own. To be
effective, this choice obviously requires greater literacy on the part of the trainees.
• As we saw above, MRO is fast becoming much more of a commercial activity attempting
not only to save money but to make profits with the need for efficiency, reactivity and
cost-effectiveness than the inevitable drag on operating costs that it was still considered
to be a few years ago.
• Glass cockpits, fly by wire, system monitoring, traceablity, on-board testing and
troubleshooting devices, lap-top engineering have all brought with them an Englishlanguage
computer interface and increased the reading load on the AMT both on board
and in the hangar or workshop.
• Aircraft technicians are less the specialized craftsmen they used to be and more multiskilled
operatives doing less in-depth work (very often it is enough to change a printed
circuit board or a whole box or simply reset a system from the MCDU), but expected to
cover a wider range of techniques and assimilate change as it occurs (modifications,
revisions, on-job training, in-time training – in English).
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English and Aircraft Maintenance www.bwise2.com
• The documentation they use has changed in content and especially in presentation: cubic
meters of paper documents and kilometers of microfilm have been replaced by CD ROM
and on-line local or web-based documentation. Consulting several documents and finding
cross references instantaneously is now possible, but has brought with it new and
sometimes more demanding and selective reading habits.
• Given the worldwide shortage of qualified technicians and the desire for cost efficiency,
resulting in some maintenance operations being relocated, the job of the aircraft
technician is becoming a more itinerant one producing teams with mixed nationalities.
4. STUDENT CHARACTERISTICS
We have seen how the changing landscape of aircraft maintenance is also changing the
demands on technicians in terms of English language skills. It gives an idea of some of the
varied things they need to be able to do in English. When trying to define any training needs
they might have, is it possible to say anything in general about aircraft technicians as a
population with distinct characteristics? It may be fair to say that:
• They represent large populations, from several hundred in a medium size carrier to well
over ten thousand in a major carrier;
• They tend to have very heterogeneous academic and linguistic profiles according
especially to their professional backgrounds and age;
• Their cultural and national origins are increasingly diverse because of the conditions of
the labor market;
• There is a generally very strong team spirit which is just one of the things that makes
them efficient learners;
• Another is their sense of fun, imagination, curiosity and their uninhibitedness;
• They have a pragmatic, practical, ‘hands-on’, no-nonsense relationship with the real
world;
• They are keen to progress professionally and socially and view English as one of the
indispensable tools in this progression;
• They have visually-based working and learning habits;
• They are currently undergoing very rapid changes in their working and learning
environments that are sometimes factors of stress.
5. CONSTRAINTS
So far we have seen why the English language is an increasingly important factor in an
aircraft technician’s working life and in what way they may be predisposed to take an active
part in a training program. There are also a number of daunting ‘red lights’ to be taken into
consideration, constraints, very often contradictory, that may condition the way in which the
training can be performed.
• Availability is the first. AMTs usually work shifts; their working hours changing from one
week to the next. The nature of their work means that their work load fluctuates according
to operational events. Shorter working hours (in Europe), increased training induced by
new regulations and working practice and a push for increased productivity compound
this lack of availability for non-productive activities;
• Budgetary cost-cutting objectives often seem to run counter to training needs;
• The world-wide shortage of qualified A&P technicians either means that teams are
understaffed or that less qualified staff requiring more basic training are hired;
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English and Aircraft Maintenance www.bwise2.com
• The safety constraint is to the forefront; the technician commits himself and the airline
that authorized him when he signs;
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