Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(9)

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Benefits of ACRM Training.................................................................................8
Promoting a Standard CRM for Crews..........................................................8
Standardizing CRM Training and Assessment................................................8
Expanding CRM Skill Practice ......................................................................9
Focusing on Carrier-Critical Procedures ........................................................10

Part 1. Introduction to ACRM Training

Part 1 of the Manual explains the background of ACRM training and describes the main elements for developing an ACRM training program. The last section in this part outlines the major benefits of developing and implementing ACRM training. That section should be particularly useful for those needing justification for implementing ACRM.
Part 1 was written for those not familiar with ACRM training and its elements. Those with knowledge of or experience with ACRM can jump to Part 2, Guiding the Organization, or Part 3, Developing CRM Procedures.
Background to ACRM Training
. CRM principles lack performance standards.
. CRM procedures can be made part of existing or new procedures.
Advancing from CRM Principles to CRM Procedures
Most airlines emphasize CRM principles in the form of topics or markers. These principles include topics such as crew coordination, decision making, and situation awareness. These principles are in the form of recommended practices, and crews are encouraged to implement these practices when and how they see fit. The resulting behavior is not always predictable, and most airlines have found it difficult to specify standards of performance for CRM principles.
Some operationally relevant CRM principles can be translated into airline-specific procedures that will benefit crew performance in certain situations. These CRM-based procedures can be integrated with existing normal or non-normal procedures, or they can be designed into new procedures.
The identification of CRM procedures normally starts with existing principles and moves to forming preliminary procedures. This process includes:
. Reviewing existing CRM principles.
. Identifying crew performance problem areas.
. Reviewing procedures at other airlines.
. Identifying possible procedural changes or additions.
. CRM procedure identification is an ongoing process.
. A CRM procedure can be integrated with the takeoff brief to help crews address relevant conditions.
The identification of CRM procedures should first address the most important crew performance problems. Once ACRM training has been developed and implemented, additional CRM procedures can be developed. CRM procedure identification should be treated as an ongoing process involving the entire organization in constantly looking for ways to improve crew performance.

How CRM Procedures Work
　
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