Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(60)

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In explaining the airline data or reports that established the need for ACRM training, provide sufficient detail to fully establish what the problem area is. In other words, do not provide just one piece of data or a statistic, because that type of data can usually be subjected to multiple interpretations. Provide several pieces of supporting data that more firmly establish and describe the problem area. Specific incidents can be very helpful in elaborating the operational relevance of the problem.
Once the problem area or areas have been established, introduce how ACRM and its CRM procedures will address those areas. In this part of the training, consider introducing ACRM as an ongoing development process that provides airlines with unique CRM solutions tailored to their operational demands. ACRM is ongoing and dynamic, and it should not be confused with a single set of products. For example, reproducing a product, such as a briefing card, from another airline will not, by itself, produce the type of organizational change that the ACRM training development process can produce. It should be emphasized that the crews are an essential part of this development process, so crew representatives should be involved in developing the current training. Further, individual crewmembers should stay involved and help identify new CRM procedural needs as they become apparent.

Explaining the Move from CRM Principles to CRM Procedures
One of the early modules in crew training should explain the role of CRM principles as well as that of CRM procedures. One way of introducing these concepts is to explain that the design of the CRM procedures is based on critical CRM principles that are needed in an airline’s specific operational environment. General
. Introduce the main components of the ACRM program.
CRM principles, such as good decision making and maintaining situation awareness, dominate traditional CRM training. Recently, there has been a shift toward trainable skills that help crews in the management of resources. Although there is no complete listing of required CRM skills, the new CRM procedures developed under ACRM are designed to support the development of CRM skills. It should be explained that over the next few years the airline will be introducing specific procedures which will help crews to practice and perfect specific CRM skills.
Compared with the traditional CRM principles, the CRM procedures are more specific, more operationally relevant, and they emphasize CRM actions that should be taken by all crews. Consider explaining that the development of these initial CRM procedures is the first step in an ongoing process which will result in a more complete set of CRM procedures. It should be explained that these new CRM procedures were developed by a team that identified airline needs, specified the procedures, and then refined the procedures.

Reviewing the Components of ACRM
The main components of an ACRM program include the CRM procedures, training of the instructor/evaluators, crew training, a standardized assessment of crew performance, and an ongoing implementation process. An explanation of each of these components helps trainees understand the entire program rather than just one or two of its key elements.
　
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