Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(13)

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Two forms of crew assessment can provide resource management performance data within the constraints of an operational setting. First, an LOE-based assessment allows for the collection of a wide range of crew performance data within the carefully designed and controlled event set environment. This precise method of crew assessment should be augmented with a second type of assessment, the Line Checks. Line Checks provide valuable data about the state of the CRM procedures and overall crew performance on the line. Line Checks, although not as controlled as LOEs, provide an efficient method for collecting more general crew performance data.
Crew assessment techniques are an essential part of instructor/evaluator training and should be based on the collection of reliable data. The IRR analysis tools (discussed in Part 4 and in Appendix D) are designed to increase that reliability. Computer-based IRR analysis tools can be used to inform one or a group of instructors on how they are rating crew performance in relation to the other raters. The IRR analysis tools focus on rater standardization by addressing Agreement, Congruency, and Consistency. Agreement allows instructor/evaluators to determine how close the ratings are for each item being rated. Congruency helps individual raters understand how their use of the rating scale compares with the total group of raters, and
. ACRM should be implemented as an ongoing process involving the entire organization.
. Review sessions can help to keep key personnel informed about ACRM development.
. Steps can be taken to ensure instructors are informed and practiced in the new training.
Consistency shows how individual raters correlate with the group.
Crew assessment is discussed in Part 4, dealing with the development of instructor/evaluator training. ACRM crew assessment is based on clear standards and the ongoing process of collecting reliable crew performance data.

ACRM Implementation
Once CRM procedures and training have been developed, there are a number of activities that will help ensure that ACRM is implemented throughout the organization. From experience at one airline it is evident that ACRM should be implemented as an ongoing process and not as a one-shot training and SOP package. ACRM provides a set of steps for improving crew performance that can be reused to develop additional CRM procedures and requires the involvement of the entire organization, not just the training department.
To help ensure successful ACRM implementation, an airline should make sure the organization, instructor/evaluators, and crews are ready for the new training process. Prior to ACRM implementation, the organization should be involved with training scheduling an announcement of ACRM, and setting a date when ACRM will become company SOP. From an organizational perspective, key personnel should be kept informed of the development progress. Review sessions with those key personnel can help to ensure that the organization is informed and supportive of the effort.
　
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