Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(64)

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The entire organization should stay involved with the ACRM program and crews should be recognized as the core of this program. If the new CRM procedures are not improving crew effectiveness, the crews should help determine whether better training or modifications to the procedures is required. It is the crews that will be the first to see the effects of these procedures, and the crews should be encouraged to provide feedback about
the new procedures as well as additional CRM procedures that can improve crew effectiveness.

Developing Briefing/Debriefing Modules
. The LOFT/LOE briefing should prepare the crew for an effective training or assessment experience.
Briefing the LOFT/LOE
With ACRM’s emphasis on the use of LOFT and LOE in the training and assessment of crew performance, there should be one or more crew training modules that explain the LOFT/LOE briefing and debriefing process. These modules differ from the instructor/evaluator modules on the same topic in that the crew modules should be more general in nature and they will not address specific LOFT/LOE scenarios. These modules are particularly important in organizations that have not conducted LOFT/LOE sessions in the past.
The LOFT/LOE briefing should prepare the crew for an effective training or assessment experience. One of the first things a briefing should do is establish the role of the instructor and crew throughout the session. Generally, the crew should be informed that the instructor/evaluator is not present as an instructor during the simulation; rather, his or her role is to provide communication as ATC, company, flight attendant, maintenance, etc. The crew’s role is to act as they would in a line flight and deal with everyone, including the flight attendants, as if they were actually present throughout the LOFT/LOE. A good briefing is operationally thorough and interesting, and will provide an overview of the overall LOE.
When developing the briefing modules, consider including some of the following topics:
. The briefing’s primary function of establishing an environment for open, interactive communication between crewmembers.
. The LOFT/LOE's joint emphasis on technical and CRM performance.
. The role of the instructor in providing all communications and resources normally available under the LOE scenario conditions.
. During a LOFT/LOE, crews should act as they would under similar situations on the line.
. Crews should understand that debriefing is an essential part of the LOFT/LOE and main way of providing feedback.
. The fact that crews will have access to all the resources they would have on an actual line flight.
. Crewmember responsibilities during debriefing.

Explaining the Role of Crew During LOFT/LOE
The part of the LOFT/LOE session that takes place in the simulator should mirror line operations as closely as possible. This part of the ACRM crew training should emphasize what the crew should do to make the session both realistic and a valuable training experience. The crews should act as they would under similar situations on the line and not try to operate in a manner calculated to provide the ideal training department solution. This is a very important point for crews who have not been exposed to substantial LOFT/LOE training and assessment.
　
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