Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(20)

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Airline management realizes the importance of CRM training, especially at a general level.  That is, they understand that many accidents in commercial aviation have a human factors or CRM component.  What is more difficult to understand is the relationship between own airline incidents and human factors. Most airlines do not report possible or actual human factors causes of incidents, so there can be a tendency to concentrate on a crew’s technical problems.  ACRM, over time, should bridge this gap in understanding to help management understand the CRM problems that impact daily operations and the training and assessment steps that should be taken to remove those problems. The precise methods used to develop this understanding will vary from airline to airline, but there are two important elements. First, the training department should establish and clearly represent to management the link between ACRM training and a crew’s development of CRM skills.  Second, a clear understanding of the ongoing, feedback-driven nature of the ACRM program should be developed.  These two elements are essential in establishing a good working environment with management.
Formal reports, discussed in the last section of this part, are just one dimension of the required communication process.
.The organizational survey can be used to introduce ACRM.
Informal communications and frequent updates must also be worked into the ACRM process.  The training department can start by providing management with preliminary crew performance data before a quarter of trend analysis data is available.  It should be made clear that the data are incomplete and that any interpretation is preliminary.  The training department can use these update sessions to identify the types of questions that are important to management and refine their understanding of the ACRM training process.

Conducting an OrganizationalSurvey
Conducting an organizational survey during the early stages of ACRM development can help identify organizational elements that need to be involved in the process.  The survey can show which elements understand and want to be involved with the ACRM program and which will require more communication and information.  In addition, the organizational survey can be used to increase organizational awareness of ACRM and its benefits in improved safety, communications, and cooperation.
Consider using the survey development and administration process as a way to get essential parts of the organization introduced to the new program.  You can ask key individuals from different departments to provide material for the survey or have them review specific survey items.  Make sure that the survey addresses issues and concerns of the flight attendants, dispatchers, maintenance, and other key parts of the operation.
Some of the items that should be considered for inclusion in an organizational survey are:
. Airline safety climate.
　
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