Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(27)

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The procedures development process itself can be accomplished with a relatively small budget, but associated elements such as changes to operations documents and training can result in substantial expenses. With careful planning, development and establishing the CRM procedures can be achieved efficiently by reducing or eliminating some of the larger expenses.
For major airlines, one change in a procedure can result in the need to reprint one or more pages of 40,000 manuals. That could become a very large cost, and those who do not fully support or understand the need for CRM may use it as an argument to limit or terminate the program. However, a strong case can be made that procedural changes can be integrated into a scheduled manual update for little or no additional cost.
Major airlines have scheduled Flight Operations Manuals (FOM) updates, and if the changes proposed by the CRM procedures are coordinated with those updates, the cost can be greatly reduced. In addition, documentation that is normally kept in the cockpit deteriorates over time and may have other reissue requirements. Coordinating checklist and Quick Reference Handbook (QRH) changes with the update cycle will further reduce costs.
Additional considerations for managing the budget include integrating some of the team members’ development time with their normal responsibilities. New activities should not be assigned without providing the hours, but ways often can be found to replace some of the existing activities with the CRM procedures development work. Also, the development process should be kept on schedule; delays that can increase costs in time and resources should be anticipated. CRM procedures development can be the least expensive set of activities (as compared with ACRM training). It is important to demonstrate fiscal responsibility as the first step in the ACRM process.

Reporting to the Organization and Union
Part of a successful development process includes good two-way communication between the CRM procedures development team and the rest of the organization. If the development team
. The organization must understand the objectives of the ACRM program before or as the development work begins.
includes representatives from key parts of the organization, the need for additional communication is substantially reduced. In all cases it is important that the organization understand the ACRM objectives and the team’s plans before or as work begins, and it is equally important that proposed CRM procedures are presented to all key departments during the refinement step.
On the management side, it is important to communicate what the CRM procedures development team will accomplish and then schedule reviews to show management what has been developed. On the union side, it is important to consider involving one or more of the union representatives in the development of the procedures. At the very least, union representatives should participate in the review process. In general, union feedback should be solicited, and representatives should be kept informed as the procedures are developed.
　
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