Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(18)

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The working relationship with the FAA’s POI is also very important.  Some airlines have developed ambitious new training programs only to find that the POI either does not understand the program or does not see the need for change.  The POI should be included, informed, and consulted as soon as is practical within the specific organization.  If possible, make the POI, as with union representatives, a part of the process.  Take the time early in the process to explain the need for the new training and make explicit the approach that will be taken.
.Both formal and informal communications are essential to maintaining good organizational links.

Developing and Maintaining Organizational Links
Although the need for ACRM training may originate from the training department, links should be established with other departments to ensure the ongoing viability of the program.  The main links that should be established and maintained are between the ACRM training development group, the customer fleets, and the standards department as well.  Whether formal or informal, it is important to have cooperation from the different departments that will be affected by the ACRM training.
The preliminary organizational presentations, mentioned at the beginning of Part 2, are one of the preliminary ways to establish links.  Once the link has been established, open communication needs to be developed and maintained.  This should be encouraged by the ACRM development team, both formally and informally.  The formal communication should include several scheduled reviews allowing the fleet and standards representatives to see and comment on intermediate versions of the new CRM procedures as well as the training materials.  Other formal communications may include scheduled briefings and other meetings to ensure that other departments are informed of progress and issues in the development process.
Informal communication links are also important, especially in the maintenance of flexible and strong links.  During the formal communication process, identify individuals from the fleets and standards who are interested in the ACRM training and who understand the advantages of cooperation between departments.  Develop these informal links by inviting interested individuals to the informal discussions where decisions that affect fleet policy or standards are made.  These informal links should not require additional time or meetings on the part of the ACRM development team, and they can be essential to getting good input and cooperation from the different departments.  In addition, identify a champion within the higher levels of the organization who can lend strong support to the program at key periods such as initial funding and ACRM implementation.

Involving Instructorsinthe Ongoing Process
Early and continuous involvement of instructor/evaluators is the key to a well-implemented and well-received ACRM training program.  The instructors can be very helpful throughout the
　
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