Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(73)

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Care should be taken not to report too much data. There may be and inclination to report everything, but do not overload those who need the information. It is better to hold off presenting an initial set of results with multiple interpretations until addition data can be collected and the interpretation refined. Consider reporting some of the following types of data:
. Distribution of overall performance by position and fleet.
. Distribution of CRM performance by position and by fleet.
. Distribution of problem event set performance.
. Distribution of overall performance by fleet.
Data on instructor or evaluator standardization can come from the recurrent inter-rater reliability sessions. Further, the LOFT/LOE performance information can be used to isolate problems with systematic differences among instructors, low congruency, or low consistency of evaluation profiles.
LOE quality can also be evaluated during initial development of the LOE and later from rating data. The internal relationship of ratings gives an indication of how well each event set is working as part of crew evaluation. LOE performance can also be used to target areas that need increased training emphasis and those areas that require less. The pilot performance profiles can target the necessary re-allocation to optimize the effectiveness of training.
Implementation Requirements
Announcing the New Policies and Procedures
Although implementation of ACRM affects the airline’s philosophy, the announcement of the CRM procedures affects airline policy and procedures. The organizational announcement sets the stage throughout the airline for the start of crew training, while the announcement of the procedures is a more detailed specification of the new policies and procedures. The content and format of the procedures announcement is of paramount importance and should be carefully coordinated with flight standards and documents departments.
The content of the procedures announcement should include the rationale and format of the new procedures. The policy segment of this announcement presents the rationale or need for these procedures, along with any required additions or changes to airline policy. Generally, the policy segment is fairly brief, and it can be included in its entirety in the announcement. In addition to the text of the new policy, references should be provided to all applicable operating documents. The procedures segment is more detailed, and consideration should be given to whether the new procedures will be printed along with the announcement or whether they will just be referenced with their location in the operating documents. If there are only a few new CRM procedures and they can be displayed on a few pages, consider including the full procedure with the announcement. If, on the other hand, there are many new procedures or they occupy many pages, then consider just having references in the announcement with one or two key examples.
The procedures announcement should be made close to the implementation time. An airline can consider including supporting material. For example, one airline included a videotape showing examples of crews using the new procedures. This can be particularly helpful for procedures where crews have had many questions or difficulty performing the procedure during ACRM crew training or where time has elapsed since initial training.
　
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