Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(59)

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. Successful training development and implementation includes a good review process.
where crews have ACRM training eight or more months prior to implementation and tend to forget some of the key elements.

Establishinga CurriculumReview Process
Successful training development and implementation includes a good review process. Consider scheduling ACRM crew training curriculum reviews for the key organizational elements that control the future of the ACRM program. At most organizations this will include instructor/evaluator representatives, the training department, airline management, and union representatives. If there are groups that work well together, they can be scheduled as one review, but in cases where there are very different agendas, consider scheduling those reviews as separate events.
On the management side it is important to communicate the progress being made, the efficiency and effectiveness of the crew training, and the coordination taking place between crew training and the rest of the training system. The management-level review concentrates on an overview, plan, and schedule. On the union and instructor side, consider a more detailed review of the curriculum content and trainee requirements. Union representatives should participate in the review process. It may also make sense to include instructors in this review. Having instructor and union participation on the crew training team can help with those reviews and ensure a higher degree of acceptance.

Developing CRM Procedures CrewModules
Establishing the Need forACRM
The first modules in ACRM crew training should introduce ACRM and establish the need for this program within the organization. ACRM may be introduced as a comprehensive implementation package including the CRM procedures, training of the instructor/evaluators, and the crew training that they are about to receive. The point should be emphasized that ACRM has been designed and developed by the airline to address specific problems that exist both in industry and at the airline. For example, it might be explained that this ACRM training was based in part on the results from the NTSB Safety Study along with information provided by its instructor/evaluators to identify the types of training and procedural changes that could improve CRM performance.
. Emphasize that the crews are an essential part of this development process.
. The new CRM procedures are designed to support CRM skill development.
If more general industry trends, such as those found in the NTSB Safety Study, were used in developing the CRM procedures, then the specific results should be presented in some detail. The NTSB study has some clear trends that can help crews understand some of the crew conditions present in recent U.S. commercial accidents. If general industry trends were a main source of the needs justification process, consider presenting several documented incidents, such as those in ASRS incident reports, that support the type of problems the new CRM procedures will address (see Appendix G for sample reports).
　
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