Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(78)

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Several forms of feedback should be considered. Instructor/evaluators should be provided with both individual and group measures of IRR. Consider emphasizing the group measures by presenting the results that emphasize group averages rather than individual scores. This should be done to promote the team approach to assessment where the goal is to have all individuals meet a standard. When there are problem areas it can be helpful to provide some members with individual feedback that shows the areas where they depart from the group norm. Encourage those individuals with specific problems to work with the group in resolving the issues. ACRM assessment should always be approached as a group effort, where the team, and not just one individual, needs to solve any outstanding problems.
. Assessment standardization is a long-term development process which instructor/ evaluators should direct with organizational support.
Planning and Establishing Standardization Meetings
The airline and training department should help the instructor/evaluators plan and hold ongoing standardization meetings. To maintain confidence in the crew performance data, instructor/evaluators need to meet periodically and develop a procedure that will allow them to determine whether they are still keeping their IRR benchmarks. An assessment team may have achieved a good level of reliability, but with the change in team members and shifts in individual rating standards, it is important to get the team together and determine their level of reliability at regular intervals. The standardization meetings can take the form of group meetings, short workshops, or part of an instructor/ evaluator recurrent training session. These meetings usually include discussions of group and individual problems, refinement of the gradesheets and standards, and rating of new crew performance tapes based on two or more event sets from current LOEs.
Consider ways to involve instructors in the planning and implementation of the standardization meetings. This fits in with the team approach to crew performance assessment, where the group looks out for the individuals and takes responsibility for maintaining its standards. Turn each session into a positive experience even if the group is having substantial difficulties maintaining the desired level of reliability. This can be done by emphasizing several positive data trends, and by making sure that everyone leaves with some good tips about how to manage or assess the LOFT/LOE session, use the gradesheet, or provide better debriefings. The airline should treat this as a long-term development process, which the instructor/evaluators should be able to direct with organizational support.
Maintaining Standards and the IRR Process

. The IRR process permits identification of probable causes with a greater degree of certainty.
Identifying LOE/LOFT Event Set Problems
When LOFT/LOE crew performance data shows a drop in ratings, there can be a range of causes from properties of the LOE scenario to lack of crew training in specific areas. The IRR process allows the airlines to isolate probable causes with a greater degree of certainty than has been possible up to this point.
　
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