Establishing an Instructor/Evaluator Development Team
The training department should work with the instructor/evaluator group or its representatives to develop the ACRM instructor/evaluator. In smaller airlines there may be only one or two people working as training developers, but it is generally better to have more individuals working as a team, especially if the airline needs to develop some of the modules in parallel.
As with the development of the CRM procedures, there are reasons for using a team approach to developing ACRM training. First, with a single person the entire effort is at risk if that person becomes unavailable. Further, it is unlikely that any single person has the full scope of expertise to develop the required modules. Consequently, with a small or one-person development team there is a greater need for outside expertise as well as a stronger possibility that the effort will encounter bottlenecks through the process.
For a complete package, the instructor/evaluator training development team should develop introductory ACRM modules, LOE/LOFT briefing/debriefing modules, assessment modules, and standardization and recurrent training modules. Having someone from the CRM procedure development team can be most helpful in preparing the introductory modules; while experienced instructors and evaluators can help with the LOFT and assessment modules. Working with a team of different experts can facilitate this development process and allow for parallel development efforts. A coordinated development and review process can ensure that the different individuals stay informed about the issues and progress across all modules.
Coordinating with Instructorand Training Department Schedules
The development of instructor/evaluator training should be coordinated with the implementation of the training. ACRM training should be completed in time for scheduled instructor recurrent training. ACRM instructor training should be integrated with recurrent training and should be designed to have as small an increase in required hours as possible. With careful planning, ACRM modules can replace or augment existing CRM recurrent training.
A realistic timeline is required to ensure good coordination. A preliminary timeline should be developed based on instructor/ evaluator training schedules. The development team members can then be selected so they can meet planned deadlines. Once the team membership has been finalized, the timeline should be reviewed to ensure it is compatible with member schedules and, if necessary, add team members. The instructor/evaluator training development team should establish and maintain a good relationship with the person in charge of scheduling instructor recurrent training to ensure a high level of coordination.
Instructor/Evaluator Requirements
. SMEs should Selecting Subject Matter Experts represent all stakeholders in the The Subject Matter Experts (SMEs) may come in part from development the instructor/evaluator group as well as from the fleets and the process. standards group. SMEs with extensive involvement in the training development should be part of the development team.
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