Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(61)

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The specific content and format for each CRM procedure should be presented. The procedure, in its actual form, should be presented, highlighting each of its main features. Consider including an incident that highlights the need for one or more procedures or some other form of interactive activity to ensure that the crews understand all the main elements of the new CRM procedure.
Instructor/evaluator and crew training can be presented in a parallel manner, and this can help crews understand the elements in common between the two forms of training. For any given airline, ACRM can present a new direction in specific areas such as SOP, the use of LOFT/LOE, and crew assessment. These relevant new directions should be emphasized so that the crews understand the need for the new training.
. Crews should expect a more systematic assessment under ACRM.
Emphasis on crew performance assessment should be introduced at this point in crew training. With the implementation of the new CRM procedures, total crew performance takes center stage both in how crews coordinate their tasks and in how evaluators assess those crews. CRM is no longer assessed as a group of general principles; rather, it is systematically evaluated based on specific actions and the intermediate and final crew outcomes. This part of the presentation can introduce the concept of crew effectiveness, which is covered in more detail in the next section.

Explaining Crew Training Improvements
ACRM crew training has some noticeable improvements over traditional ACRM training. Although individual implementations of ACRM training may highlight some different improvements, there are general elements of most ACRM training that should be brought to the crews’attention.
A major improvement, referred to in several of the previous subsections, is the specificity and operational relevance that CRM procedures bring to what has often been a set of vague concepts. ACRM crew training presents specific CRM steps for crews to follow under certain flight conditions. Encourage crewmembers to ask questions at any point through the presentation of the CRM procedures to ensure that those procedures are clear to the entire group.
Another improvement the crews should expect under ACRM is a more systematic assessment of their performance, both CRM and technical performance. It should be explained to crews that precise measures of crew performance were required in the research stages of ACRM development. That requirement has resulted in a more detailed and accurate measurement of crew performance, a form of measurement that has helped evaluators provide more standard crew assessments. Crews should expect a fair and even assessment from all instructor/evaluators, and the evaluators are consistently working to improve the accuracy of crew performance assessment. The ACRM training will include one or more detailed modules on this new form of assessment, and the crews will have substantial opportunity to ask questions and to fully understand the improvements in this area.
　
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