Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(72)

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. For management, it is important that they be kept informed of the general trends, both crew performance and instructor standardization.
that happens there is a tendency on the part of crews to forget some of the key ACRM elements.
Ensuring Ongoing Management and Union Support
Just as management and union representatives should have been involved in the development process, they should be encouraged to maintain that involvement once the ACRM program has been implemented. This ongoing involvement can provide valuable input to the program and should result in continued support.
It is important that management be kept informed of the general trends, both crew performance and instructor standardization. Throughout the development cycle, management should have been familiarized with data on current trends in training and the method used to collect CRM performance data and instructor standardization data, and the types of questions that can be answered with these types of data. During and following ACRM implementation, work closely with management to refine the types of reports most useful to them. Have management discuss the types of questions they would like answered through the data and decisions they need to make that could be informed by the data. Then consider presenting a range of data at an informal meeting, and ask management which data and formats are most useful for the decisions that they need to make. Work to provide them with a report that presents the data they have asked for in the formats they have requested. Initially provide some preliminary analyses that address their most important questions, and ask management to provide feedback about additional data, questions, and frequency of reports.
With union representatives, continue offering data that establish the reliable and accurate qualities of the ACRM crew assessments. Continue working closely with one or more union representatives in developing new CRM procedures as well as new LOFT/LOE scenarios. Historically, pilot unions have had some serious objections to the assessment of CRM. Other union representatives have supported the use of CRM procedures; however, they may still have a number of reservations. Union representatives who are kept informed about the specific CRM procedures and the objective CRM assessment are more likely to support the ACRM program and want to see it further established within the airline.
. The reporting of meaningful crew performance data is one of the most important ways to ensure the ongoing success of the ACRM program.
Reporting Meaningful Crew Performance Data
The reporting of meaningful crew performance data is one of the most important ways to ensure ongoing success with the ACRM program. It can be difficult to understand the relationship between own airline incidents and CRM, in part because airlines do not tend to report CRM causes of incidents. The reporting of ACRM data should be used to develop an understanding of CRM problems. ACRM goes beyond reporting CRM attitudes or opinions, and it looks for solid links between crew performance and the CRM procedures. No two airlines will approach this in exactly the same way, but all airlines should be looking at 4 to 12-month trends that show a positive relationship or correlation between performance on CRM procedures and overall crew performance. In addition, it may be possible to identify an inverse relationship, or negative correlation, between the performance on CRM procedures and number of incidents.
　
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