Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(41)

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 This approach can help insure both their greater involvement and their availability throughout the process.
The number of SMEs should be as small as possible while making sure the SMEs represent all of the topics that will be covered under the ACRM training. If this is the first time an airline has developed training in areas such as LOFT/LOE design or IRR modules, consider looking for an SME from another airline or developing those modules jointly with another organization. Joint development is far preferable to borrowing or using a module developed for another organization. Borrowed modules rarely address the operational needs of an airline and the development team may not understand the material sufficiently well to modify it to meet own airline needs.
Scheduling Instructor/Evaluator Training
Training of the instructor/evaluators is the key to combining all ACRM elements into a successful training and assessment process. For smaller airlines implementing this approach to crew training and assessment, the new methods can seem complicated and difficult to implement. Therefore, it is important to identify a few basic training areas and integrate them with existing CRM and technical training. For the first year, the main focus of the instructor/evaluator training can be the new CRM procedures, the LOE, and the use of an LOE gradesheet or worksheet.
The first part of the training can be designed to provide instructor/evaluators with an understanding of the CRM procedures and how those procedures should contribute to CRM skill development. The next part can concentrate on the LOFT/LOE, and how to brief, administer, assess, and debrief it. The final part of the training should help instructors standardize the assessment process. As much as possible of these three areas should be incorporated into existing recurrent training. Further, where possible, instructor/evaluators should be scheduled for this training as part of their normal recurrent training. The first year may require additional and special training, but a substantial part of ACRM training can be integrated with existing training.

Ongoing Standardization Requirements
A major departure from traditional instructor/evaluator training is the requirement for ongoing training and standardization. In order that the airline has confidence in the crew performance data, instructor/evaluators need to have
periodic checks to determine whether they are within the airline’s training and assessment standards. This involves group meetings or short workshops, with the instructors assessing crew performance, often videotaped LOE or LOFT sessions. These standardization sessions can include instructor discussions of issues they have faced in making assessment.
Consider turning the standardization requirement into a positive attribute of ACRM. This can be done by encouraging instructor/evaluators to take a team approach to crew performance assessment. The evaluators or check airmen now have a support team to help them develop and maintain the standards. Instructor/evaluators must control their standardization meetings and turn these sessions into positive experiences where meaningful tips are exchanged and standards are further clarified. Finally, encourage the development of group consensus when clarifying standards or settling specific assessment issues.
　
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