Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(26)

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In planning activities, consider how much time it will take the development team to identify the needs, specify the procedures, and refine them. If an airline already is collecting crew performance data and has trend data for the last few years, then that airline will not need to spend much time identifying crew performance problem and needs. For needs identification, you may be able to budget as little as 40 hours or as much as several hundred hours. The second activity, specifying the CRM procedures, has a narrower range, especially if an airline limits the number of procedures to introduce at the start. With two to six procedures, a good number to start with, an airline should be able to develop the initial procedures taking about 20 hours per procedure. The refinement process is very important and, because it requires organizational input, may require several hundred hours, especially in larger airlines.
In addition to estimating the amount of time required for each step, there are a number of other considerations. Once you have an estimate of total time, consider assigning and scheduling the activities in such a way that some items can be performed in parallel. Also, schedule the key products and milestones in a way that the team can meet them at the same time so the organization will have a sense that progress is being made.
Depending on team size and the number of hours required for each activity, CRM procedures development should take between one and three months. Time less than a month risks not completing some of the essential activities, and taking much longer than three months risks losing the interest and commitment of the organization. A sample ACRM development timeline might look like the Sample Timeline on the next page. Each organization will establish a timeline to best fit the pace of its individual departments, but a 12-month timeline is a reasonable starting point.
SAMPLE ACRM DEVELOPMENT TIMELINE

Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
GUIDING THE ORGANIZATION 
DEVELOPING CRM PROCEDURES 
DEVELOPING I/E TRAINING 
DEVELOPING CREW TRAINING 
IMPLEMENTING & EVALUATING ACRM 

Present to Organizational Elements
Conduct Organizational Survey
Establish CRM Procedures Development Team
Determine Carrier Needs
Develop CRM Procedures
Review CRM Procedures Establish Training Development
Develop Instructor/Evaluator Training
Develop LOFT/LOEs and Gradesheets
Train Instructor/ Evaluators
Develop Crew Training
Train and Refine Gradesheets
Announce ACRM Program
Train Crews
Implement CRM Procedures
Hold Instructor/Evaluator Standardization Meetings
Evaluate Crew Performance

.Coordinating the introduction of new CRM procedures with scheduled document updates can greatly reduce your costs.

Budget Considerations
　
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