Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(19)

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.Keep as many instructors as is practical involved in the ACRM process.
development and implementation process, and they are the main role models of ACRM for the crews.  Ultimately, ACRM training works best if the program becomes their idea and they are its main architects.
A key to good instructor/evaluator involvement is to start early and involve several of the more experienced instructors in the initial development steps.  Consider having one of these early adopters present the ACRM training program at an instructor meeting so the audience can concentrate on the benefits of the new program rather than on the difficulties and issues of change. Keep as many instructors as possible actively involved in both the development and implementation steps.
Instructor/evaluators can be very helpful in many of the ACRM development steps including:
. Identifying own airline CRM training needs.
. Specifying gaps in existing procedures and documents.
. Providing feedback on the prototype CRM procedures.
. Providing input when identifying instructor/evaluator training requirements.
. Providing SME input to the instructor/evaluator training course development and LOFT/LOE development.
. Standardizing inter-rater reliability.
. Developing and refining the gradesheets.
Once the instructors have received their ACRM training and the program has been implemented, there are a number of other areas where instructors can help:
. Refining instructor/evaluator training/assessment tools.
. Providing ongoing feedback.
. Planning and establishing standardization meetings.
. Identifying instructor and crew performance problems.
. Identifying training areas that need improvement.
. Specifying new ACRM procedures.
Part 4 explains the steps in developing instructor/evaluator training, and shows how instructors should be involved in many of those steps. Also, Part 6 presents the implementation and evaluation process. Again, instructors should remain active, not only in training and assessing ACRM, but also in being role models and support-persons throughout the organization.

Integrating ACRM within the Organization

.ACRM can help management move from a general understanding of CRM to an appreciation of what CRM can do for their operations.
Working with Management
ACRM offers the opportunity to change not only the crew’s acceptance of CRM, but also the instructor/evaluator and organizational understanding and involvement.  Preliminary acceptance of ACRM training should be developed into an ongoing appreciation for the substantive changes being made in crew performance and the meaningful data that is being reported back to the different levels within the organization.
The previous section discusses the use of commitment- building presentations to identify the types of reports best understood by, and most useful to, management.  The reports are important, but they are just one part of developing an ongoing working relationship with management.  In order to establish a vital working relationship, an understanding of the benefits of ACRM training is important, and should be combined with a strong level of communication between the training department and airline management.
　
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