Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(122)

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Appendix I

Sample Quick Reference Handbook
Procedures
and Briefing Guide

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OLD QRH PROCEDURE

NEW QRH PROCEDURE

Consistent Features of the New QRH
Condition [ _ PROP] caption illuminated on overhead Ice Protection Panel
1. Assign PF/PNF duties.
.Does the [ _ PROP] caption extinguish?
Preparation and Planning : Develop plan Consider:
. If a diversion is required to avoid icing conditions crew should review: weather / notams / field conditions / alternates / and fuel-time remaining.
Establish Bottom Lines
Establish Backup Plan
Brief Plan
Sample Briefing Guide

Preflight Brief
Tone - try to follow SOP, new items for today
Crewmember Roles - back each other up with decisions
Crew Communication - keep all crew members in the loop
Teamwork - call switch movements, both visually identify
traffic/airports
Assertion - speak up with questions, doubts or concerns
Operational Issues - low time minimums, DMIs

Clearance Brief
ATIS/NOTAMS
Routing/SID/terrain
Runway/taxi conditions
Assign PF/PNF
Plan for abnormals after takeoff
Performance

Takeoff Brief
Statement of Condition
Select and Prioritize: . Runway conditions . Low visibility procedures . Hydroplaning . Crosswinds/windshear . Terrain/MSA . Aircraft performance . Convective activity . GPWS/TCAS alerts . Fuel status/delays Bottom Lines for takeoff Backup Plan for takeoff Initial heading and altitude
Sample Briefing Guide

Arrival Brief
Descent profile ATIS/NOTAMS Statement of Condition
Select and Prioritize: . Fuel status/delays . Runway conditions . Low visibility procedures . Terrain/MSA . Aircraft performance . Convective activity . Crosswinds/windshear . Hydroplaning . GPWS/TCAS alerts Bottom Lines for arrival Backup Plan for arrival
Approach Brief
Approach plate information
Required calls/profile
Crew coordination

Debrief Items
Deviations from SOP
Crew coordination - CRM and technical aspects
Unusual situations - positive and negative
Workload management - rushed, overloaded or confusion
Conflict - differences in expectations
Maintenance discrepancies
Planning for aircraft servicing

Advanced CRM Briefing Guidelines

The Captain remains the final authority. These procedures empower all crew members to speak up on any issue before, during or after a flight. They encourage discussion to prioritize, make good decisions, and resolve problems.
Preflight Brief - Completed on the first flight of the day and any crew change. It should focus on crew coordination and aircraft operational issues.
　
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