Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(21)

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. Communication and cooperation.
. Departmental management and structure.
. Job responsibilities and standards.
. Organizational management.
. Professionalism and job performance.
. Quality and frequency of training.
Part 3 presents the steps to identify own airline needs that are related to the conduct of the organizational survey. The organizational survey may be planned and administered during the identification of own airline needs. Appendix B provides sample questions that can be used to develop the survey.
.Different organizational elements require different data and formatting to fully benefit from ACRM reports.

Reporting Results to Organizational Elements
Timely, accurate, and relevant data reporting is one of the most visible contributions an ACRM program can make to the various organizational elements.  Under ACRM it is possible to collect a large amount of CRM performance data.  In addition, the IRR tools allow airlines to analyze different dimensions of instructor/evaluator reliability.  The large amount of data combined with the different forms of analysis can result in an overwhelming amount of information, so the challenge is to report the essential data in a usable format to the appropriate organizational elements.
The four main organizational elements to consider are:
. Crews and union representatives.
. Instructor/evaluators.
. Training department management.
. Fleet managers.
Consider reporting on some of the following within fleet data:
. Distribution of overall performance by position (Capt., F/O, S/O).
. Distribution of technical performance by position.
. Distribution of CRM performance by position.
. Maneuver validation ratings by type of maneuver.
. Distribution of event set performance where there are problems.
. Overall crew performance trends (quarterly and annually).
Consider some of the following across fleet data:
. Distribution of overall performance by fleet.
. Distribution of technical performance by fleet.
. Distribution of CRM performance by fleet.
. Maneuver validation ratings by type of maneuver and by fleet.
. Event set performance by fleet where there are crew performance problems.
. Overall crew performance trends by fleet.
Sections in Part 6 discuss the crew and instructor performance data reporting process.
Part 3. Extended Table of Contents

Part 3. Developing CRM Procedures............................................................................19
Overview of CRM Procedures Development .........................................................20
Planning for the Main Development Activities .................................................20
Establishing a Broad-Based Development Team ..............................................21
Ensuring Organizational Communication and Coordination..............................22
　
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