Developing Advanced Crew Resource Management (ACRM) Training: A Training Manual(35)

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If formal user feedback sessions are not possible, consider holding informal small group or individual sessions as pilots and instructors are available in the training center or flight operations. Obtaining meaningful feedback from a cross section of pilots and instructors, either formally or informally, is critical.

Presenting Prototype CRM Procedures to the Organization
Similar to the initial presentations, the development team should present the refined prototype CRM procedures to the essential elements of the organization. These prototype presentations serves three primary purposes: 1) familiarizing the organization with the procedures while collecting general comments during the presentation; 2) involving the key players in the organization in the development and feedback process; and 3) checking on other necessary changes in training, management or documents that should be made to fit the CRM procedure.
The primary objective is to explain the CRM procedures and encourage organizational feedback, which tends to be more general than the user feedback discussed in the previous subsection. The presentations are similar to those made to the users, but with fewer operational details and more process details. Emphasis should be on the need for the procedures, the development process, and the feedback process. Again, the development team should be prepared to collect the general comments made throughout the presentation. If difficulty in obtaining organization support is anticipated, the development team should consider designing a feedback form that can be distributed during the organizational presentations. The form should be designed to collect data in areas that may be at issue within the organization. The results of such a form should prove helpful in resolving specific organizational controversies or concerns.

Preparing Final Version of Procedures
Both the general and specific feedback should be considered in preparing the final version of the CRM procedure. With most
of the user comments and issues having already been made, this activity involves reviewing the general comments at the organizational level to determine whether additional changes are required. If there are a large number of general comments, consider grouping them into categories and then attending first to those categories with the greatest number of comments.
This can be used as an opportunity for final revisions and, in the case where general comments conflict with the more specific user data, to give more weight to the user feedback. Finally, if some issues cannot be resolved by an examination of the development process and feedback, consider presenting those issues to a small group of procedure design experts. This can be done through a letter and/or form showing the specific CRM procedure and asking for comments about the issues.
The final version of the procedure should be prepared in camera-ready format so they are in the precise form that will be sent to the printers or publishers. In addition to the Camera-Ready Copy (CRC), prepare a specification sheet stating on what material the CRC will be printed, what type of additional punching, tabbing, or binding will be used, and related specifications such as color and size of printing job.
　
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