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Management Structures and Uncertainty using Fire Chief. The University of
Adelaide: Unpublished Honours Thesis.
Vicente, K. J. (1999). Cognitive Work Analysis: Toward Safe, Productive, and Healthy
Computer-Based Work. Mahwah: Lawrence Erlbaum Associates, Inc., Publishers.
DSTO-TR-1034
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Appendix A: Glossary
Event: The onset or the single defining instant of any behaviour; instantaneous
behaviour; momentary behaviour
State: Behaviour with appreciable duration; behaviour at a given point in time
Duration: time spent in state
Transition Time: Time of onset or termination of behaviour; change from one state to
another.
Frequency: number of occurrences – either state or event
Bout: Occurrence of a durational behaviours or sequences of behaviour – eg – a bout
of work
Rate: Frequency per time/classification
Exhaustive: All-encompassing – subject recorded as doing something, even when
“not active”
Mutually Exclusive: Non-overlapping categories
DSTO-TR-1034
35
Appendix B: Data Collection Proformas
B.1. Objective Taskload Measurement Sheet ~ Draft
Time: Date: Observer: HQ: Exercise:
Insert Observed Behaviours
Time Cognitive Physical Temporal Frustration
2468
10
12
14
16
18
20
22
24
26
28
30
DSTO-TR-1034
36
B.2. Team Behaviour Measurement Sheet ~ Draft
Time: Date: Observer: HQ: Exercise:
CELL OPS Cell LO Search Cell INT Cell
INDIVIDUALS
Officer in
Charge
Duty Officer
Duty Clerk
Signals Officer
LO 1
LO 2
Search Cell 1
Search Cell 2
Intel Officer
Duty man
2IC
Floater
(rotation)
Ask for clarification
Maintain position when challenged
Volunteer suggestion
Offer opinion on decision
Assertiveness
Correct mistakes
Define tasks in terms of mission
requirement
Identify short term plan
Identify long term plan
Critique plan
Gather information
Cross-check information
State contingencies/
alternatives
State consequences of actions
State implications of unplanned
events
Mission Analysis/
Decision Making
Allocate and monitor resources
Alter course of action
Assist other faced with problem
Redistribute workload
Reorganise team roles
Adaptability/
Flexibility
Monitor other’s behaviour
Identify problem
Detect situation that requires
corrective action.
Provide update of where team is in
relation goals
Identify impediments to goal
attainment
Provide information prior to
request
Anticipate change in the situation
Anticipate need of other team
member
Ask for clarification of tasks
Situation
Awareness
Clarify roles (your job is to…)
Specify task to be assigned
Ask for input in plans/decision
Focus team attention on current
task
Provide feedback to team
Explain to others what’s required
Leadership
Listens to concerns
Request information
Volunteer information
Ignore request for information
Provide information when
requested
Repeat vital information
Pass instructions/ give orders
Ask for repeat of what was said
(couldn’t hear)
Acknowledge communication
Ask for clarification of information
Verify information
Use standard terminology
Use non-standard terminology
General discussion of task issues
Communication
Asking for quiet/no chatter
Banter
Sarcastic/belittling tone
Morale
Humorous tone
Page classification: UNCLASSIFIED
DEFENCE SCIENCE AND TECHNOLOGY ORGANISATION
DOCUMENT CONTROL DATA 1. PRIVACY MARKING/CAVEAT (OF
DOCUMENT)
2. TITLE
Towards a Research Methodology for Assessing Army Command Team
Performance: A Preliminary Examination
3. SECURITY CLASSIFICATION (FOR UNCLASSIFIED
REPORTS THAT ARE LIMITED RELEASE USE (L)
NEXT TO DOCUMENT CLASSIFICATION)
Document (U)
Title (U)
Abstract (U)
4. AUTHOR(S)
Vanessa Mills and Christina Stothard
5. CORPORATE AUTHOR
Electronics and Surveillance Research Laboratory
PO Box 1500
Salisbury SA 5108 Australia
6a. DSTO NUMBER
DSTO-TR-1034
6b. AR NUMBER
AR-011-554
6c. TYPE OF REPORT
Technical Report
7. DOCUMENT
DATE
September 2000
8. FILE NUMBER
D9505-19-96
9. TASK NUMBER
981271
10. TASK SPONSOR
C3ID
11. NO. OF PAGES
39
12. NO. OF
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