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necessary to assure quality.
Final inspection folders are prepared which include the customer Purchase Order, first
article inspection records, and mandatory inspection characteristics.
Inspection and testing is performed in accordance with Drawing or Specification
requirements.
3.4.3 Test Quality
Arrowhead Product's Quality Assurance participates in the design and development
process in accordance with SOP 2-102-1.
Preliminary quality planning begins at this phase with input on producibility, product
integrity and inspectability.
Acceptance Test Procedures, Process Specifications and Qualification Test Procedures
generally require Quality Assurance approval prior to production release.
Quality Assurance personnel monitor qualification testing and assure conformance to
customer and Arrowhead requirements.
Quality Assurance verifies acceptable completion of product acceptance tests prior to
shipment of hardware.
3.4.4 Quality Control of Sub-Contractors
Arrowhead Products Quality Assurance maintains a list of approved suppliers and
monitors their performance on an ongoing basis.
When warranted by poor quality performance, supplier corrective is requested and verified
for effectiveness.
New suppliers are evaluated for the criticality of their supplies, and a site survey is
performed if warranted. Otherwise new suppliers are put on a limited approval status and
their performance closely monitored through the initial shipments.
Customer approved sources are used for any special hardware requiring the use of special
processes.
Where the customer has not specified the use of their approved sources, NADCAP special
process certification is recognized.
3.4.5 Purchased Material Quality
From the bill of material, Production Control issues requisitions for procurement of raw
material and components and routes them to Quality Assurance.
Quality Assurance verifies the accuracy of the requisition and identifies the quality
requirements for the purchase order, including certifications, test data, source inspection,
control of age sensitive items, and use of customer approved sources.
After Purchasing has written the purchase order, it is returned to Quality Assurance for
approval and verification of placement with an approved source.
All materials procured for use in contract deliverable products are subjected to receiving
inspection and/or test to verify conformance to specification requirements.
Accepted material is identified and placed in controlled stores.
Traceability of the accepted material is maintained after release from stores through the
build cycle to shipment.
3.4.6 Continuous Improvement
Arrowhead Products began implementing Six Sigma and Lean methodology in 2002. To
date a number of employees have received training in Quality Tools such as root cause
analysis and waste elimination to enable them to focus on activities that will reduce scrap,
increase productivity, cycle time reduction, reduce costs, automating data collection.
Arrowhead Products currently has two certified Six Sigma Blacks.
Root cause analysis is applied during our problem solving activities for discrepant
materials to prevent recurring defects. Lean Manufacturing activities improve quality and
delivery while reducing costs.
3.5 Customer & Product Support
The nature of the product designed and manufactured by Arrowhead Products has not
justified establishment of a separate product support department, and support is provided
directly by the engineering department.
Typically, most support issues and necessary modifications to a system are resolved
during the design and development phase of a program. The company recognizes that
engineering capability is a core competency, and critical to customer satisfaction. As
such, the stability and longevity of the engineering department is highly valued and
Arrowhead has established an excellent record in this regard.
As a result, the familiarity with customer and system requirements established during the
design and development phase of a project is maintained throughout the life of the
program.
3.6 Spares Policy & AOG Support
Arrowhead is flexible to the needs of the customer in support of spares requirements but
generally parts are procured and stocked by the customer. We do stock spares when
requested by the customer.
An AOG hotline and internal processing procedure is in place. Arrowhead hold PMA on
numerous part numbers for a variety of aircraft, but are flexible to the needs and desires of
the customer on this issue.
3.7 Repair & Overhaul Service
An FAA certified Manufacturers Maintenance Facility is in place to support repair of inservice
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