.
Preventing simultaneous transmissions;
.
Adapting listening of party-line communications as a function of the flight phase; and,
.
Adopting clear, concise and adapted communications in an emergency situation.
In addition, Operations Manual and/or SOPs should define the following company policies:
.
Primary language for use with ATC and in the cockpit; and
.
Use of headsets below 10 000 ft.
Associated Briefing Notes
The following Briefing Notes may be reviewed to expand the discussion on Effective Pilot / controller Communications:
.
2.1 - HF Issues in Approach-and-Landing Accidents,
.
2.2 - CRM Issues in Approach-and Landing Accidents,
.
2.4 - Intra-cockpit Communications – Managing Interruptions and Distractions,
.
7.1 - Flying Stabilized Approaches.
Regulatory References
Reference regarding pilot / controller communications can be found in many international and national publications, such as:
.
ICAO – Annex 6 – Operation of Aircraft, Part I – International Commercial Air Transport – Aeroplanes, Appendix 2, 5.15.
.
ICAO – Procedures for Air Navigation Services
– Rules of the Air and Air Traffic Services (PANS-RAC, Doc 4444).
Effective Pilot / Controller Communications
Page 7
AIRBUS INDUSTRIE
Flight Operations Support
.
ICAO – Procedures for Air navigation Services – Aircraft operations (PANS-OPS, Doc 8168), Volume I – Flight Procedures (Post Amendment No 11, applicable Nov.1/2001).
.
ICAO - Annex 10 – Volume II / Communication procedures – Chapter 5 / Aeronautical Mobile Service;
.
ICAO - Manual of Radiotelephony (Doc 9432).
.
ICAO – Human Factors Training Manual (Doc 9683).
.
ICAO – Human Factors Digest No 8 – Human Factors in Air Traffic Control (Circular 241).
.
The respective national Aeronautical Information Publications (AIPs);
.
National publications, such as :
. the U.S. Federal Aviation Administration (FAA) Aeronautical Information Manual (AIM) – Official guide to basic flight information and air traffic control procedures,
. the guide of Phraseology for Radiotelephony Procedures issued by the French Direction de la Navigation Aerienne (DNA),
. the Radiotelephony Manual issued by the
U.K. Civil Aviation Authority (Civil Aviation Publication - CAP 413).
.
FAR 121.406, 121.419, 121.421 or 121.422 -CRM Training for pilots, cabin crew and aircraft dispatchers.
.
FAA AC 60-22 – Aeronautical Decision Making.
.
JAR-OPS 1.945, 1.955 or 1.965 -CRM Training.
Getting to Grips with Approach-and-Landing Accidents Reduction
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