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2.2.3 Recommendation.- The quality system established in
accordance with 2.2.2 should be in conformity with the
International Organization for Standardization (ISO) 9000
series of quality assurance standards, and certified by an
approved organization.
Note: International Organization for Standardization (ISO)
9000 series of quality assurance standards provide a basic
framework for the development of a quality assurance
programme. The details of a successful programme are to be
formulated by each State and in most cases are unique to the
State organization
ISO 9000 series recommended;
certification; QA programmes are unique
14
ICAO Framework on QA in MET
Annex 3 SARPs
• 2.2.4 Recommendation.- The quality system should provide
the users with assurance that the meteorological information
supplied complies with the stated requirements in terms of
the geographical and spatial coverage, format and content,
time and frequency of issuance and period of validity, as well
as the accuracy of measurements, observations and forecasts.
Where the quality system indicates that meteorological
information to be supplied to the users does not comply with
the stated requirements, and automatic error correction
procedures are not appropriate, such information should not
be supplied to the users unless it is validated with the
originator.
Requirement for compliance with stated
requirements
15
ICAO Framework on QA in MET
Annex 3 SARPs
• 2.2.5 Recommendation.- In regard to the exchange of
meteorological information for operational purposes, the
quality system should include verification and validation
procedures and resources for monitoring adherence to the
prescribed transmission schedules for individual messages
and/or bulletins required to be exchanged, and the times of their
filing for transmission. The quality system should be capable of
detecting excessive transit times of messages and bulletins
received.
Measure compliance; set up performance
indicators (KPI); detect non-compliance
16
ICAO Framework on QA in MET
Annex 3 SARPs
• 2.2.6 Recommendation.- Demonstration
of compliance of the quality system should be
by audit. If non-conformity of the system is
identified, action should be initiated to
determine and correct the cause. All audit
observations should be evidenced and properly
documented.
Audits; corrective actions
17
What is ISO9000:2000
18
ISO 900O SERIES
WMO Seminar on Quality Management in the
Provision of Meteorological Services to Aviation
Hong Kong China
19
The ISO 9000:2000 Series of Standards
Consists of:
ISO 9001: Quality Management Systems – Requirements.
Specifies the requirements for QMS for use where an organisation’s
capability to provide conforming products & services needs to be
demonstrated. If an organisation is seeking certification this is the
standard used.
ISO 9000: Quality Management Systems –
Fundamentals & Vocabulary. Provides introduction to QMS &
the vocabulary of quality management terminology.
ISO 9004: Quality Management Systems – Guidelines
for Performance Improvements. Comprehensive
guidance on the application of a QMS to achieve continual
improvement in performance.
Adapted from AS/NZS ISO 9001:2000
20
Structure of ISO 9001:2000
1. Scope
2. Normative reference
3. Terms & definitions
4. QMS
5. Management Responsibility
6. Resource Management
7. Product Realization
8. Measurement, Analysis &
Improvement
Introductory
Actual requirements
“Shall”
• Eight clauses in ISO 9001:2000
21
Outline of Manual on QMS
• Ch.1 – Policies on quality systems for aero. met.
Services
• Ch.2 – Concepts & vocabulary
• Ch.3 – Anatomy of ISO 9001:2000 QMS
• Ch.4 – QMS documentation
• Ch.5 – Auditing processes
• Ch.6 – Nonconformance reports & corrective
action
• Ch.7 – Steps to certification & other practical
issues
• Ch.8 – Case studies
22
PRINCIPLES
OF
QUALITY MANAGEMENT
23
QUALITY
MANAGEMENT
PRINCIPLES
MUTUALLY
BENEFICIAL
SUPPLIER
RELATIONSHIP
CUSTOMER
FOCUSSED
LEADERSHIP
INVOLVEMENT
OF PEOPLE
PROCESS
APPROACH
FACTUAL
APPROACH TO
DECISION-MAKING
CONTINUAL
IMPROVEMENT
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