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5) Does the departmental SM report directly to senior corporate management?
6) Does the organization support the periodic publication of a safety report or newsletter?
7) Does the organization distribute safety reports or newsletters from other sources?
8) Is there a formal system for regular communication of safety information between management and
employees?
9) Are there periodic safety meetings?
10) Does the organization participate in industry safety activities and initiatives?
11) Does the organization formally investigate incidents and accidents? Are the results of these
investigations disseminated to managers and operational personnel?
12) Does the organization have a confidential, non-punitive hazard and incident reporting programme?
13) Does the organization maintain an incident database?
14) Is the incident database routinely analysed to determine trends?
10-APP 2-2 Safety Management Manual (SMM)
15) Does the organization operate a Flight Data Analysis (FDA) programme?
16) Does the organization operate a Line Operations Safety Audit (LOSA) programme?
17) Does the organization conduct safety studies?
18) Does the organization use outside sources to conduct safety reviews or audits?
19) Does the organization solicit input from aircraft manufacturers’ product support groups?
Management and corporate stability
1) Have there been significant or frequent changes in ownership or senior management within the past
three years?
2) Have there been significant or frequent changes in the leadership of operational divisions within the
past three years?
3) Have any managers of operational divisions resigned because of disputes about safety matters,
operating procedures or practices?
4) Are safety-related technological advances implemented before they are directed by regulatory
requirement, i.e. is the organization proactive in using technology to meet safety objectives?
Financial stability of the organization
1) Has the organization recently experienced financial instability, a merger, an acquisition or other
major reorganization?
2) Was consideration given to safety matters during and following the period of instability, merger,
acquisition or reorganization?
Management selection and training
1) Are there well-defined management selection criteria?
2) Is operational background and experience a requirement in the selection of management
personnel?
3) Are first-line operational managers selected from operationally qualified candidates?
4) Do new management personnel receive formal safety indoctrination and training?
5) Is there a well-defined career path for operational managers?
6) Is there a formal process for the annual evaluation of managers?
Chapter 10. Safety Performance Monitoring
Appendix 2 10-APP 2-3
Workforce
1) Have there been recent layoffs by the organization?
2) Are there a large number of personnel employed on a part-time or contractual basis?
3) Does the company have formal rules or policies to manage the use of contract personnel?
4) Is there open communication between management, the workforce and unions about safety issues?
5) Is there a high rate of personnel turnover in operations or maintenance?
6) Is the overall experience level of operations and maintenance personnel low or declining?
7) Is the distribution of age or experience level within the organization considered in long-term
organizational planning?
8) Are the professional skills of candidates for operations and maintenance positions evaluated
formally during the selection process?
9) Are multicultural processes and issues considered during employee selection and training?
10) Is special attention given to safety issues during periods of labour-management disagreements or
disputes?
11) Have there been recent changes in salaries, work rules or pensions?
12) Does the organization have a corporate employee health maintenance programme?
13) Does the organization have an employee assistance programme that includes treatment for drug
and alcohol abuse?
Relationship with the regulatory authority
1) Are safety standards set primarily by the organization or by the appropriate regulatory authority?
2) Does the organization set higher standards than those required by the regulatory authority?
3) Does the organization have a constructive, cooperative relationship with the regulatory authority?
4) Has the organization been subject to recent safety-enforcement action by the regulatory authority?
5) Does the organization consider the differing experience levels and licensing standards of other
States when reviewing applications for employment?
6) Does the regulatory authority routinely evaluate the organization’s compliance with required safety
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Safety Management Manual (SMM) 安全管理手册(71)
