Pilot’s Manual
Based on Joint Airworthiness Requirements
Phil Croucher
Legal Bit (Small Print)
This book is sold as is without warranty, either express or implied, including but not limited to the
implied warranties of merchantability and fitness for a particular purpose. Neither the Author, the
Publisher nor its dealers or distributors assumes liability for any alleged or actual damages arising from
its use. In other words:
This is an English translation of official documentation, which changes, so there could be technical
inaccuracies. As a result, alterations will be made to this book without reference to anyone, and it's not
guaranteed to suit your purposes. In addition, no liability is accepted by the author or publisher, their
distributors or dealers for situations arising from its use.
Copyrights, etc.
All rights reserved.
Our staff of Witches, Weird Hags and Assorted Familiars are prepared to cause Visitations of a most
Irritating and Embarrassing nature upon anyone foolish enough to copy parts of this work without the
permission of the author.
Seriously, illegal copying is very, very, naughty! No part of this publication may be reproduced, stored in
a retrieval system or transmitted by any means, electronic, mechanical, photocopying, recording or
otherwise, or used in any other form than originally supplied, without prior permission from the author.
Graphics copyright © Phil Croucher (with help from Corel Corporation).
Charts in this publication are not to be used for navigation purposes.
Notice is hereby given that the name PHILIP ANDREW CROUCHER, in capital letters, or any
variation thereof, is claimed by Phil Croucher, which name may not be used without permission.
Updates are available for reduced cost on proof of original purchase.
Published by : Electrocution Technical Publishers. www.electrocution.com. ISBN 0-9732253-2-7
Dedication and thanks
This is the result of all the mistakes I made because there wasn't a book like this one to refer to. It
contains all the items I often needed in an Operations Manual but was never able to find, either because
they weren't there or the Manual itself was badly organised. My thanks are due to all the long-suffering
people I have met in my career, especially to Tony Boulter who gave me the chance to make all the
mistakes in the first place! Several beers are also owed to Peter Godwin, Peter Boitel-Gill, Rufus Foster,
Colin Heathcote, Arthur Mitchell, John Wood, Kevin Bodley, John Marsden, the late John “Chalky”
White, Graeme Matthews, Dave Richards, Mike Barringer, John Woodhouse, Neil Laird, Ron Howard,
Dave Moss, Neil & Kim Charles, Dave Ankin, Bob Walton (for the preafrooding), Ray Portlock (for the
beer), Pat Tan, John Bulmer, Paul Smith, Northern Mountain Helicopters and several others, especially
Jim Gray, Peter Rover and many other Transport Canada or CAA members, many of whom have asked
to remain anonymous.
About the Author
Phil Croucher holds JAR, UK, US and Canadian licences for aeroplanes and helicopters and around
7200 hours on 35 types, with a considerable operational background, and training experience from the
computer industry, in which he is equally well qualified. He has at various times been a Chief Pilot, Ops
Manager, Training Captain and Type Rating Examiner for several companies. He can be contacted at
www.electrocution.com
Table Of Contents
Introduction 1
What Sort Of Company Do You Keep? 3
Scheduled 4
Charter 5
Corporate 6
The Operations Manual 9
Flying Staff Instructions And Crew Notices 12
Operating Regions 12
Company Personalities 12
The Managing Director (or CEO) 12
The Chief Pilot 13
Flight Safety Officer 14
The Chief Training Captain 15
Fleet Manager 15
Base Manager 15
The Maintenance Contractor 15
Engineers 15
The Operations Manager 15
Quality Assurance Manager 17
The Company Pilot 17
The First Officer 19
The Pilot's Assistant 20
Cabin Attendants 21
Others 21
Customers 21
Admin 23
Supervision of Company Operations 23
Additional Instructions and Information 23
Accident Prevention and Flight Safety Program 23
Operational Control 23
Public Relations and Press Enquiries 23
ii Operational Flying
Expenses 24
Quality System 25
Quality Policy Statement 26
Management Reviews 26
Documentation 27
Supervisors 27
Auditing 27
Reviews 28
Crew Composition 29
IFR 29
Aeroplane 29
Two-pilots 29
Single-pilot 29
Helicopter 29
Two-pilots 29
Single-pilot 29
VFR 29
Aeroplane 29
Helicopter 30
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