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C. Cancelling your holiday.
If you choose A or B, we will pay compensation on the scale
shown below. If you choose C, we will refund all money paid
to us plus compensation on the scale shown below. However,
in no case will we pay compensation if the change is due to an
event listed in “Important Notice” below.
IMPORTANT NOTICE
Compensation payments do not apply to changes caused by
reason of war or threat of war, riots, civil strife, terrorist activity,
industrial dispute, natural or nuclear disasters, fire, technical
problems to transport, closure or congestion of airports or
ports, cancellation or changes of schedules by scheduled airlines
and similar events beyond our control.
CONDITIONS OF CARRIAGE
When you travel with a carrier, the conditions of carriage of
that carrier will apply, some of which may limit liability. The
conditions of carriage of that carrier are incorporated into this
contract. You may ask for copies of the relevant conditions of
carriage from our offices.
COMPLAINTS
We or our local agents have personally inspected all of the
properties featured in our brochure and the information given
is supplied by them and is believed to be correct at the time
of printing. However, since this brochure is prepared many
months in advance it is possible that some features may
change. Should you have any cause for complaint, please bring
it to the attention of the Hotel Manager or our representative
who will deal with it on the spot. If the matter cannot
be resolved during your stay, then please notify us in writing
within 30 days of your return to the UK.
ARBITRATION
Disputes arising out of, or in connection with, this contract
which cannot be resolved amicably, may (if the customer so
wishes), be referred to arbitration under a special scheme
which, though devised by arrangements with the Association
of British Travel Agents (ABTA), is administered quite independently
by the Chartered Institute of Arbitrators. The scheme
provides for a simple and inexpensive method of arbitration
of documents alone with restricted liability on the customer
in respect of costs. Should you elect to seek redress under this
scheme, written notice requesting arbitration under the scheme
must be made within 9 months after the scheduled date of
return from the holiday.
WHAT YOUR HOLIDAY PRICE
INCLUDES
• Economy class return scheduled flights from/to UK
Heathrow, Stansted, Gatwick, Manchester,
Birmingham.
• Return transfers between local airport and your hotel
and between resorts on 2 centre holidays
• Accommodation and meals as described in our
brochure
• Meals/ refreshments in flight
• Free baggage allowance of 25kgs (55lbs) per person
• Services of our local office/agents during your holiday
• Departure taxes, UK, Turkey and North Cyprus
• Hotel service charge
WHAT YOUR HOLIDAY PRICE
EXCLUDES
• Transport from your home to/from Heathrow, Stansted,
Gatwick, Manchester, Birmingham.
• Meals other than stated
• Personal expenses
• Personal laundry
• Holiday Insurance
• Chargeable hotel services
TRAVEL DOCUMENTS
It is the responsibility of the client to ensure that passports,
visas, vaccination certificates and any other necessary travel
documents are valid for the journey(s) to be undertaken. Your
flight tickets and accommodation voucher will usually be dispatched
to you approximately two weeks prior to departure.
OUR GUARANTEE ON PRICE / SURCHARGE
We guarantee that the price of your holiday will not be subject
to surcharge except for government action such as VAT,
currency and increases in fuel. Even in these cases we will
absorb an amount equivalent to 2% of the holiday price which
excludes insurance premiums and any amendment charges.
Only amounts in excess of this 2% will be surcharged but
where surcharge is payable there will not be an administration
charge. If this means paying more than 10% of your holiday
price, you will be entitled to cancel your holiday with a full
refund of all monies paid except for any premium paid to us
for holiday insurance and amendment charges. Should you
decide to cancel because of this you should exercise your right
to do so within 14 days from the date of the invoice. In return
no refund will be granted should sterling gain in value against
the appropriate currencies prior to your departure. All prices
quoted in the supplemental price list published periodically are
based on fuel costs and exchange rates on 04 January 2008 as
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