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site, call center, back-office and store systems make it
possible for AE Direct to achieve a holistic view of the
customer, enabling them to support all buying, ordering
and service requests across all major channels. And they
can now centrally manage those interactions through a
single platform.
A foundation for the future
AE Direct moved from an outdated system with limited
and cumbersome multi-channel business support to a
sophisticated platform that enables dynamic, relevant
customer interactions across all customer touch points.
Moreover, they laid a foundation that enables them to
manage their multiple channels and multiple businesses
through a single platform. And with big plans for growing
the American Eagle business and launching new
brands such as Martin + Osa, having that foundation in
place is critical. Concluded Brumback,“Through one
implementation of ATG, we now have centralized management
of our Web site, call center and order management,
putting us in control of our existing multi-channel
business and positioning us for success in both our existing
brand and new ones.”
American Eagle Outfitters is showing that they can both
keep up with and lead the trends when it comes to selling
to teenagers and young adults. Now, they’re doing it
with a commerce platform that will never go out of style.
“ATG delivered.We had a smooth and controlled migration from our old architecture to the new ATG
platform. In fact, AE Direct had a record holiday season.”
ATG Customer Success Story: American Eagle Outfitters
—Lou Pietragallo, Manager of Information Technology,
American Eagle Direct
D-Tec Video Smoke Detection system
protects the worlds largest aircraft hangar
The world's largest aircraft hangar, the massive new Royal Airwing Hangar
complex at the Dubai International Airport in the UAE, is now home to
the Dubai ruling family's private aircraft. It is protected by a D-Tec Video
Smoke Detection (VSD) system offering the fastest and most reliable fire
detection.
The huge open-span, eight-bay Royal Airwing Hangar is 600 metres
wide and 110 metres deep and will hold up to eight aircraft with a total
value that industry experts say may well exceed £2 billion. At the front,
the hangar has eight sets of doors that span 584 metres, each of which
is 25.8 metres high. At the front of the hangar, the floor-to ceiling height
is 30 metres to accommodate the new Airbus A380 aircrafts’ tail plane;
this height tapers to 25 metres at the rear.
Initially, linear heat cables in the open roof void were specified as the
primary means of fire detection. However, serious shortcomings were
soon highlighted, primarily in relation to the hangar’s height and the time
it would take before a linear heat detection cable system would activate.
Consultants and Fire officers responsible for the building were
concerned that serious damage to any parked aircraft would have already
taken place before the heat from a fire would have reached any of the
linear heat cable network. Aspirating smoke detection systems that draw
air samples into a detection system are similarly challenged in high ceiling
height structures, as the smoke still has to reach the sampling pipe inlets
before it can be drawn into the sampling unit and an alarm activated.
The inadequacy of these systems in voluminous buildings such as the
Royal Airwing Hangar is further exacerbated by the high ceiling height
and the possibility of smoke stratification further delaying the activation
of any conventional detectors fitted at ceiling level. Smoke rises
because it is hotter than the surrounding air and as it travels through
the cooler air, it cools down. Once the smoke reaches the same
temperature as the air, which in Dubai can reach as high as 40 degrees
C, it stops rising and will not be detected until the heat generated by
the growing fire raises the stratification level. Indeed, the thermal
barrier created by the high ambient temperature air rising to the
hangar’s ceiling, creating a hot air (thermal) barrier, will only make early
detection by traditional point or beam detectors less likely.
Another consideration that encouraged the hangar’s consultants and
fire officers to seek a faster and more reliable solution was the fact that
the hangar’s huge doors would be open for most of the time. This
means that there would be no reliable predictable airflow route,
leading them to the conclusion that the only dependable solution was
to seek an “at source” detection system. A visit to a D-Tec protected
British Airway’s hangar at Heathrow Airport in London persuaded
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