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10. ADMINISTRATION OF AIRCRAFT CHARGES
10.1 Financial Services Centre
10.1.1 The Financial Services Centre administers the charging
arrangements for Airservices Australia’s airways, rescue and fire
fighting charges, BoM meteorological charges and DOTARS
Noise Levy charges. The Centre is responsible for:
a. the edit and correction of flight data,
b. maintenance of debtors’ accounts and other records,
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c. issue of invoices and statements,
d. handling of account enquiries,
e. receipt of payments, and
f. debt recovery action.
10.1.2 The Financial Services Centre is located in the Airservices
Australia Head Office at 25 Constitution Avenue, Canberra, ACT
2600.
10.1.3 All correspondence should be directed to:
The Manager
Financial Services Centre
Airservices Australia
PO Box 231
CIVIC SQUARE ACT 2608
10.1.4 Urgent enquiries can also be made to the Financial Services
Centre facsimile number 02-6268 5693 (Dial 61-2 in lieu of 02 if
calling from outside Australia).
10.1.5 Telephone enquiries should be directed to the Financial Services
Centre free-call (Australia wide, except for mobile phones)
number 1800 026 147, or, in the Canberra area, to 6268 5714.
10.2 Invoices
10.2.1 Invoices are issued for each aircraft and show charges for flights
undertaken in the preceding calendar month as well as flights from
earlier months which, for any reason, have not already been
invoiced.
10.2.2 To reduce administrative costs, an invoice for an aircraft will
normally be issued only when the total value of flights to be
invoiced exceeds $55, or at least quarterly.
10.2.3 If requested by an aircraft operator, this administrative
arrangement can be modified for aircraft where monthly invoicing
is required irrespective of the value of the invoices.
10.3 Statements
10.3.1 Statements are issued when an invoice has been generated or
there are outstanding charges. The statement will contain an
amount brought forward (if there are outstanding charges and/or
interest from previous periods) and the total charges accrued in
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the current billing period. Any receipts and/or interest since the
previous statement will also be shown along with any adjustments
and a reference to the nature of that adjustment.
10.4 Disputed Accounts
10.4.1 Where a particular item on an invoice is disputed by the debtor, a
note should accompany the remittance identifying the disputed
items and reason for dispute. The full amount of the invoice should
be paid while the dispute is being resolved as this will prevent
interest accruing on the unpaid amounts in the event that the
dispute is resolved in favour of Airservices/BoM/DOTARS. In the
event that the dispute is resolved in favour of the debtor, a credit
adjustment will be made which will appear on the next statement
and a credit note or refund issued.
10.5 Remittances
10.5.1 A tear-off remittance advice is provided with each statement, and
payment should be forwarded to the Financial Services Centre
with this remittance advice. Payment can also be made by direct
deposit to the Centre’s bank account, provided advice of each
payment is given to the Financial Services Centre by facsimile.
Operators who wish to make payments by this method should
contact the Financial Services Centre, Airservices Australia, for
details.
10.6 Receipts
10.6.1 Advice of receipts will be contained in each month’s statement.
10.7 Credit Notes
10.7.1 Credit notes will be despatched to customers on the next working
day following a credit being processed and give invoice details,
amounts and an explanation of the adjustment.
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ENR 4.3 NAME-CODE DESIGNATORS FOR SIGNIFICANT POINTS
1. The five-letter codes and respective coordinates for IFR waypoints
in Australian FIRs are listed in ERSA GEN and identified on
en route charts.
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ENR 4.4 AERONAUTICAL GROUND LIGHTS – EN ROUTE
1. Aeronautical ground lights may indicate visual lanes of entry at
some General Aviation Aerodrome Procedure (GAAP) locations.
If present, these lights are identified on Visual Terminal Charts
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