曝光台 注意防骗
网曝天猫店富美金盛家居专营店坑蒙拐骗欺诈消费者
an overhead bin. Confusion reigned
while the crew tried to sort out the appropriate
procedure to follow. The airplane
flight manual was ambiguous,
so they contacted dispatch, which in
turn contacted the Chief Pilot and
Fleet Manager for clarification. The
Chief Pilot and Fleet Manager disagreed
on interpretation of the flight
manual, so the hapless crew finally
complied with the most conservative
procedure—they diverted for landing
to remove the leaking camp stove
from the aircraft.
- “An emergency was declared so as to
have assistance readily available should
it become needed. Upon arrival at the
gate, the Station Manager removed the
camp stove and knapsack from the aircraft.
The passenger to whom the knapsack
belonged was cooperative. He had
proceeded through security screening with
the nap sack without the stove being detected,
despite the fact that the stove was
constructed of metal and was stored in a
metal box measuring approximately 4
inches by 6 inches by 6 inches. The passenger
was unaware that carrying the fuel
camp stove on board an aircraft was prohibited.”
(#342234)
Issue Number 9 15
Of Arms and a ‘Leg’
Flight crews become upset
when they are the last
to know that they have
authorized armed security
on board. “Before boarding,”
recalled one PIC, “I was told
that a [government] VIP was
traveling. After the flight was completed,
I discovered that the VIP was accompanied
by two security personnel. It
was then that we realized that we had two
armed individuals on the flight, and we
had no notification to the flight attendants
or to the PIC.”
This violation of the airline’s operations
manual caused the Captain to
invite the Operations Department to
investigate. They found a trail of deteriorating
communications.
“The proper forms were filled out. The
agents were briefed to inform the Flight Attendants
(FAs) that they were armed; they
did not do so. The ramp supervisor knew
that the VIP’s escorts were armed, and he
told our FA that we had ‘two leg passengers
in Row 4,’ (‘Leg’ being the curious code
word for ‘armed individual.’) Needless to
say, no one told us that was the code, so the
FA thought he meant, ‘Two passengers with
hurt legs.’ The agents did not display their
special boarding passes to the FA. Not only
that, they did not sit in their assigned Row
4 seats.” (#251326)
The Flight Attendant solicitously
asked the two passengers in Row 4 if
their legs were OK. They were.
It is a policy at some air carriers that
when an armed passenger is admitted
to the aircraft, the Passenger Service
Representative comes to the cockpit to
inform the flight crew of the location
of the passenger and that person’s
need for carrying the weapon during
the flight. When there is more than
one armed passenger on board, the
Captain also makes sure that the
armed individuals are introduced to
each other, so that neither will be surprised
by the sight of another weaponcarrying
passenger. The use of direct,
clear communication—privately delivered
to the appropriate parties—generally
gets the information across.
Other Passenger Problems
The balance of reports regarding
other passenger problems were mostly
unique incidents. They included gate
agents who permitted passenger
boarding before flight attendants were
on the airplane, an apparently alcohol-
impaired passenger blocking an
emergency exit, and a brazen passenger
retrieving his own bags from a
commuter baggage compartment.
Intoxicated passengers, disorderly
behavior, undeclared hazardous materials
in carry-on baggage—these and
other problems identified in ASRS data
pose potential threats to the safe operation
of aircraft flights. To safely
manage the outcome of these incidents,
pilots need to use lots of diplomacy,
apply Crew Resource
Management skills, and operate
strictly according to company procedures.
One Captain summed it up
nicely: “In order to guarantee compliance
with the numerous, complex aviation
regulations, pilots need to be well informed,
cautiously skeptical, and they
need to document their actions.” _
16 Issue Number 9
All three types of balloons, or aerostats—the
Mongolfiere, Charliere, and Roziere—are in use today.
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