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Thomas Cook Airlines is owned by Thomas Cook Group plc, a leading international leisure
travel group created by the merger of MyTravel Group plc and Thomas Cook AG in June
2007. The U.K.-based airline operates a fleet of 42 Boeing 757 and 767 and Airbus A320,
A321 and A330 aircraft in providing travel services to more than 19 million people annually.
The drive to continually improve
OSyS’ association with MyTravel Airways, now Thomas Cook Airlines Ltd, began in 2004
as the airline was focused on three goals: delivering better performance, maintaining
customer satisfaction and remaining a leading force in the industry. They recognized that
achieving these goals meant eagerly embracing new technologies and ideas. The search
led them to OSyS’ EFB solution.
The OSyS solution
An easy-to-deploy and cost-effective EFB framework, OSyS’ solution provided a
comprehensive, connected and robust environment for applications. The airline selected
the electronic technical log (ETL) as the first application because it delivered the
highest tangible return on investment. The ETL manages aircraft technical logs and
voyage reports, capturing information including flight-sector data, maintenance
monitoring and parts tracking. The data is transmitted wirelessly to a data center for
real-time analysis and distribution to the airline’s global operational staff who are then
able to take action, such as performing recurring maintenance tasks at the aircraft.
The OSyS-developed Class 1 EFB system had successfully completed preliminary trials
with various U.K. operators. The airline recognized the benefits that could be derived
and partnered with OSyS to perform in-depth proof-of-concept trials on the system.
Encouraging trial results led to deployment of the system on the airline fleet.
Working closely with the customer, OSyS implemented the EFB framework and ETL
application software to satisfy the airline’s needs. During trials on the aircraft, the U.K.’s
“Thomas Cook is an industry
leader in streamlining
aircraft operations through
the use of information
technology, and we are
excited that the OSyS EFB
solution with the electronic
technical log helps us
improve our operational
efficiency and supports our
goal of a totally paperless
environment. Having the
EFB information in real time
means we are able to
improve our customers’
experience with even better
on-time performance.”
Steve Solomon
Director, Flight Operations
Thomas Cook Airlines
ProtectPerformPredict
Contact Information
Optimized Systems and Solutions
civilaviation@o-sys.com
+44 (0) 1332 777 504
www.o-sys.com
© 2009 Optimized Systems and Solutions Inc
AO-CA-007-V1.1
Civil Aviation Authority (CAA) closely observed the system operation to ensure it met
their stringent requirements. The initial tests completed thousands of successful data
transmissions without any loss of data, and revealed the benefits that more robust
hardware and software could provide. The modifications also needed to allow future
developments and capability to produce a framework and application suite that were
equally at home on Class 1 and Class 2 platforms.*
An early test involved parallel running with the customer’s legacy paper system.
Comparison of the two outputs highlighted data anomalies, effectively demonstrating
how the EFB data-entry standardization improves accuracy.
A successful outcome
The revised system gained CAA approval in early 2006. It was developed to be fully
compatible with any airline’s existing systems. The approved system was enhanced with
Panasonic Toughbook hardware and more resilient, more open software. It was the first
system of its type to go through the approval process. The successful submission
developed by MyTravel and OSyS formed the benchmark against which the CAA
evaluates subsequent requests for EFB system approval.
Full deployment to the airline’s fleet began in May 2006. Using GPRS and GSM as the lowcost,
widely-available communications channel, OSyS delivered a system capable of meeting
rapid turnaround requirements while maintaining highly affordable transmission costs.
MyTravel Airways was recognized by Flightontime.info** as the U.K. charter airline with
the best on-time record for the summer 2006, summer 2007 and winter 2007-2008
seasons. It also achieved the most improved on-time performance in 2006 for cutting late
flights from 13.9% in winter 2004-2005 to 6.9% in winter 2005-2006.
The story continues
Growing on the success of the initial deployment, Thomas Cook Airlines (U.K.) has pushed
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