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Non-conformance . drawing calls
out a flag note for 1/2 " arrow, and
planner made a plan for a smaller
arrow.
Verbal instructions
which conflict with
requirements are
given to save time
in our process.
Supplier agreed to
meet requirements
they couldn't meet
or weren't positive
they could meet
Customer gives the wrong
revision level of a drawing or
spec to a supplier or doesn't
ensure the supplier is aware of
changes to drawings or specs
Process changes occur in the middle of the product
realization process. How do we communicate this in real
time through the whole value chain? What if the subsub-
tier hardware has already been built? Only a
problem if the spec change, inspected to current revision
Customers are not vs the revision under which it was purchased.
reviewing all the orders
(especially on repeats)
except where they have
non-conformances
Purchase Order review
by the customer to
ensure the correct
notes are applied to the
contract is not robust We aren't connecting
the quality customer
with the quality supplier
and ops with ops, only
the pa to pa.
Contract review process is not robust
enough, not 2 way communication
with customers that gets things really
discussed and defined. We've trained
them not to "bother us".
Process spec changes occur,
but we don't get every supplier
input and confirmation of their
ability to meet the change
Suppliers are accepting work
when they cannot meet
requirements and we fail to
detect this prior to contract
award and production start…preproduction
validation
Supplier submits errors in
the drawing/specs, but we
don't correct it promptly
Suppliers Produce Non-conforming Product because they do not understand the requirements or they do not receive the requirements. . . . . . . . . WHY?
Problems with the KUTD system
Affinitize Causes
Customer
7.4.2j Sub tiers are getting the suppliers
interpretation of what the customer's
requirements are, not the accurate flowdown.
7.2.2 People who
own the task of PO
review, how do they
know how to do it?
7.2.2 Supplier
misunderstands
requirements
7.4.2a,e &f Access to
specs by subtiers. . The
first tier is responsible to
identify and send the
required data.
7.4.2a Specification
Pull system is a
problem .. suppliers
overloaded
Mfg planning errors don't result
in a plan that will meet
requirements even when it is
fully followed
7.2.2 9100 oversight by
some CRBs is sometimes
insufficient to detect the
lack of compliance
Poor communication with sub-tier
suppliers ... not getting specs
The inspection was done to
the plan, not to the
requirements and plan was
wrong
7.2.2 Supplier agreed to meet
requirements they couldn't meet
7.2.2 Suppliers
accept work they
cannot meet
requirements
Sub tiers get PO exceptions, and they will cert to
that exception. That isn't caught by the ultimate
customer. The cert explicitly states that they
aren't meeting all requirements, but our system
may routinely file them instead of validating them.
Sub tier certs aren't
flowed to the ultimate
customer.
High turnover ...
planning & contract
review nothing more
than data entry.
Do a better job of
discussing
requirements on
some major
projects
We aren't connecting
the quality customer
with the quality supplier
Contract review
process is not robust
enough, not 2 way
communication
Suppliers don't want
to question
customers and risk
losing the work.
All the necessary
requirements aren't
flowed.
Complex and
complicated
specs
Special process houses
don't have access to our
specs!
Ambiguous terms and
acronyms, ….leads to
assumptions
Customer gives the wrong revision level of
a drawing or spec to a supplier or doesn't
ensure the supplier is aware of changes to
drawings or specs
Process changes occur in the middle of
the product realization process.
Process spec changes
without supplier input and
confirmation of their ability
to meet the change
Requirements change, with no required a
change incorporation request or date.
Supplier wasn't even notified of the change.
Supplier submits errors in the drawing/
specs, but we don't correct it promptly
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