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new AV8OR display valued at $799.99 provides
GPS guidance on the ground and in the air as well
as airborne weather and multimedia
entertainment. You must enter to win, so please
email any comments by Nov. 1, 2009. If you wish
to be entered in the drawing, please include your
name, email address, phone number and shipping
address. We look forward to your comments.
Give Us Your Feedback
Honeywell’s Customer & Product Support organization employs a
group of experienced pilots dedicated to supporting fielded aircraft
and the avionics and FMS installed during production or retrofit.
Pilots are OEM-focused and can be contacted via email or phone
for operational-type questions.
Contact Information:
Bruce Colby
Agusta, Embraer, Gulfstream
Email: bruce.colby@honeywell.com
Phone: (602) 436-6003
Steve Hammack
Pilatus
Email: stephen.hammack@honeywell.com
Phone: (602) 436-2489
Pam Mannon
Bombardier, Cessna, Dassault, Hawker Beech
Email: pamela.mannon@honeywell.com
Phone: (913) 961-1901
Roger Moore
Airbus, Boeing
Email: roger.moore@honeywell.com
Phone: (602) 436-1528
Upcoming Pilot Training Events
Training includes Honeywell Operators Conferences as well as fullday
FMS and weather radar seminars co-hosted by CAE. These
seminars are primarily for pilots, but maintenance personnel and
technicians are encouraged to attend as operational tips and new
products and upgrades are covered. We are working to establish
Engine Operating Tips seminars to enhance performance and cost
of ownership. We are interested in hearing from you on other topics
you would like to see offered in 2010. Additional information such
as location and agendas can be found using the ‘Quick Links’ at
www.honeywelltraining.com.
Pilot’s Update
2
continued on next page
Feedback on the state-of-the-art Honeywell Aerospace Technical
Operations Center (TOC) has been overwhelmingly positive. The
TOC houses Customer Operations Engineers and Aircraft-On-
Ground representatives within a collaborative environment using the
latest technology solutions to support all Aerospace product
technical issues.
New technology allows for timely resolution of technical issues
through the use of a Virtual Network with searchable fields for
product experts, a Knowledge Management System providing
quick access to technical solutions, and a ticket entry system which
provides for tracking of customer questions from initial contact until
resolution.
The TOC was created around reduced time-to-get-fixed (TTGF) and
first-call-resolution (FCR) strategies. Our global network of TOC
resources allows Honeywell to support our customers worldwide
across the Air Transport & Regional and Business & General
Aviation markets. The team’s results include reducing abandoned
call rates from 15 percent to less than 1 percent and maintaining an
average TTGF of less than 24 hours for non Aircraft On Ground
(AOG), and less than 4 hours for AOG events.
Support is one phone call away, 1-800-601-3099.
Technical Operations Center Provides Dedicated
365-day, 24-hour Staffing
Pilot’s Update
continued
FMS Pilot Operating Tip
Set the ‘Bank Factor’ in all CDUs to 15°
(NAV, NEXT, MAINT, NEXT, SETUP, FLIGHT
CONFIG)
The pilot-selectable bank factor setting
permits the crew to establish how
aggressively the FMS will turn and
therefore, how steep the bank angle will be.
It is the highest bank angle to be used by
the FMS (in the LNAV mode) unless a
higher angle is needed to maintain
protected airspace. For low settings (such
as 7°), the FMS will anticipate course
changes further in advance and make
shallower turns. For higher values (up to
15°), the turn is initiated closer to the actual
turn point and the bank angle is steeper.
For most aircraft, the default factory setting
is 7°. Problems arise when a pilot initiates a
leg change close to the desired waypoint.
When 7° is set, the aircraft will initially roll
into a 7° bank which may be too shallow
and results in ‘S’ turns to the waypoint.
When the pilot resets the value to 15° and
a leg change or sequence is made, the
aircraft will immediately roll into a 15° bank
toward the desired track or waypoint. This
results in much more accurate turning and
decreases the risk of ‘S’ turns.
Note that the pilot-entered Bank Factor
setting is ignored when flying a SID, STAR
approach, or when the aircraft is within
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