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be spending large amounts of time preparing and
validating work packages are free to focus on higher
value activities.
Greater job card accuracy confers an equally wide
range of advantages. Most importantly, it reduces
rework resulting from the inadvertent inclusion of
incorrect or out-of-date information. Enigma’s
highly efficient filtering mechanism ensures that all
relevant data is automatically included. This
improves first-time fix rates while decreasing
the number of errors caused by incorrect
documentation. Greater job card accuracy further
improves maintenance execution by ensuring that
maintenance instructions are consistent over time.
Customer Scenario
A large European airline leverages InService JCG
technology to help reduce aircraft maintenance
costs at more than 100 airports in 40 countries. The
new system generates custom job cards with up-tothe-
minute maintenance and repair information,
and is currently used by thousands of technicians,
maintenance planners and engineers worldwide.
Leveraging its core competence in aircraft MRO,
this airline not only maintains its own fleet but
those of nearly 50 other airlines. Efficient
maintenance is thus all the more critical to the
organization’s success. The customer uses the
InService JCG system to dynamically generate
custom job cards that not only indicate maintenance
tasks but also include all relevant maintenance data
for the specific aircraft being serviced.
InService JCG technology extracts maintenance and
execution information from the customer’s
maintenance planning and content management
systems and generates a comprehensive job card
that includes all the references, equipment, tools,
codes and other critical instructions necessary to
perform a specific maintenance procedure.
On completion of allocated tasks, engineers sign off
on physical job cards and check the completed
paperwork back into the planning system. The
company is now in the process of extending their
Enigma solution to include digital signatures.
The maintenance planning department credits the
new system with eliminating 80% of the manual
intervention activity associated with generating job
cards. Reducing manual activity has also reduced
human error and improved the quality of job cards.
Automating Job Card Generation for Maintenance, Repair and Overhaul Enigma, Inc.
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For aircraft maintenance technicians (AMTs),
Enigma has improved efficiency by eliminating the
need to look for missing data (e.g., the latest service
bulletins) needed to carry out the maintenance
assignment.
Overall, InService JCG technology has significantly
improved the airline’s service workflow, while
enhancing maintenance accuracy and increasing
AMTs’ efficiency.
Conclusion
Manual job card generation processes significantly
hamper maintenance efficiency and accuracy for A,
B, C, and D checks alike, directly resulting in lost
time, errors, and flight delays. While traditional
options offer partial solutions, airlines and MRO
shops will benefit greatly from a highly automated
solution that can generate job cards in print and/or
online formats on demand. The automated system
must be integrated with current planning, content
management and/or document management
systems and related business processes. Further, it
must offer the flexibility to incorporate in-house
standards and processes at the task and sub-task
level within job cards—even vendor-supplied job
cards.
Enigma InService JCG addresses the needs of
technicians, planners, and engineers with a
comprehensive, automated job card generation
solution that empowers a more efficient and
consistent service organization, leading to:
• Reduced operating costs
• Increased equipment uptime
• Enhanced customer support and satisfaction
• Improved on-the-job safety
• Improved support for regulatory compliance
By making these direct and significant contributions
to the bottom line, Enigma InService JCG drives
significant competitive advantage in the MRO
marketplace.
About Enigma
Enigma is the only software company with a full
suite of products aimed at improving the
installation, operation and maintenance of complex
equipment. Enigma takes data from enterprise
applications to create an interactive maintenance
solution that delivers the latest service, parts, and
diagnostic information, helping every technician
perform like an expert. By capturing best practices
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