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3)
Identify the professional
relationships between members of
the ATSEP group
Identify reasons for conflict and
actions to prevent it and prevent
repetition
Take account of the team
resource management programmes
3
3
2
Role of members, responsibilities
within the team, benefits of having
other team members to rely on,
safety aspects, assistance in
abnormal and difficult situations.
Roles poorly defined, goals poorly
identified, bad planning, too many
leaders or not enough, respect of
others, divergence in values
14.6 Communication
1. Written report 1)
2)
Record information by writing
effectively
Pass information by writing
effectively
3
3
ATSEP technical report, logbooks,
system degradation
reports, specification, system
manager report
Be concise, clear, use proper
level of language with proper
technical terms.
2. Verbal
communication
1)
2)
3)
Describe human communication
theory
Characterize the factors which
affect verbal communication
Use language effectively in the
practice of technical matters
2
2
3
Different languages, technical
language (English)
Some cognitive factors such as:
lack of knowledge of the
procedures, of the technical
terms,
Some affective factors such as:
being shy, feelings of not being
listen to, not being part of the
group, not being assertive
Some physiological factors: such
as stuttering, low voice level, poor
eye contact whil talking
Technical “jargon”
14.7 Stress
1. Stress 1) Take account of the effects on
stress
2 Stress and its symptoms in self
and in others, during on line
intervention, during maintenance,
during training (stress on
instructor and student)
2. Helplessness 1) Respond to feeling of
helplessness
3 Normal and abnormal situation
3. Stress
Management
1)
2)
3)
Act to relieve or minimize stress in
self and/or others
Obtain assistance in stressful
situations
Recognize the effects of stressful
events
3
3
1
The effect of personality in coping
with stress, benefits of active
stress management
Benefits of offering and accepting
help in stress situations
For self and for others in
abnormal situations
Advance first edition (unedited) version – 30 August 2009
129
Topic Intermediate Objectives
The students should be able to:
Level Content
4)
5)
Consider the benefits of critical
incident stress management
Explain the procedures used in
case of problem on system or
incident
2
2
CISM
National and local technical and
operational procedures and/or
regulation, counselling human
element
14.8 Human Error
1. Human Error 1)
2)
3)
4)
Explain the relationship between
error and safety
List the different types of error
Differentiate between errors and
violation
Describe error-prone conditions
2
1
2
2
Number and combination of errors
14.9 Working Methods
1. Efficiency 1) Consider, from a Human Factors
point of view, the factors affecting
efficiency in the provision of
installation, commissioning and
maintenance of CNS equipment
2 Own workload, safety, many
projects, economy, ecology, new
technology, customer
requirements
___________________
Advance first edition (unedited) version – 30 August 2009
130
Appendix A. List of Verbs to prepare Training
Objectives
Definition of verbs for each level of accomplishment
Definition of Verbs – Level 0
Level 0: Requires from the trainee a simple level of awareness.
Verb Definition Example Level
Demonstrate
familiarization
To become acquainted with a
subject
To demonstrate familiarizations with
technical and operational ATM
facilities.
0
To demonstrate
general awareness
of
Condition of being conscious, level
of awareness
To demonstrate general awareness
of potential hazards to health and
safety generated by navigation
equipment
0
Definition of Verbs – Level 1
Level 1: Requires a basic knowledge of the subject. It is the ability to remember essential points; the
trainee is expected to memorize data and to retrieve it.
Verb Definition Example L
Define State what it is and what its limits
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Air Traffic Safety Electronics Personnel (ATSEP)(67)
