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It's worth checking if you need an
Air Transport Licence as well.
Running Things
Aircraft must achieve high utilisation
for maximum cost-effectiveness—an
aircraft on the ground is not earning
money. While corporate flight
departments do not make a profit as
such, the comments here apply
equally to them, as efficiency still
helps the bottom line. Also, if you
are operating an aircraft by yourself
and have no Commercial Air
Transport experience to fall back on,
you ought to realise that a good
office environment back at base is
very important to the overall
operation. The following pages will
give you some idea of what's
required to run things properly, with
a little information on the corporate
scene that should be read as well
because it's all relevant (and it saves
me typing it twice).
The various functions to be filled
include planning, day-to-day
operation and administration. The
bigger the company, the larger the
departments handling these will be.
You may find you need none of
these, but it’s still worth knowing
what they get up to. Planning covers
everything from long term
management decisions through
scheduling flights, minimising dead
flying and taking care of
maintenance, although some of this
could be regarded as day-to-day
operations. Administration is the only
part likely to be really separate, but
even here there is likely to be a lot of
blurring between departments as
staff wear several hats.
In practice, you will find all the
above activities (with the exception
of Top Management matters) more
than adequately looked after by the
Operations Department in the
average small company, and this is
what we will mainly be dealing with
in this chapter.
Setting Up A Company 303
The Operations Department
Operations is in immediate control
of all day-to-day business, the focal
point of its activities being the Ops
room where, depending on the
extent of your activities, will be
found the Operations Staff,
secretaries and the rest (if they can
all fit in).
The role of the Ops Room
(including staff) is to ensure that the
right aircraft is in the right place at
the right time and that everyone
concerned is aware of what is
happening, being pre-warned of any
problems which may be expected. If
this cannot be achieved for any
reason, Operations must initiate
remedial action and minimise
inconvenience to passengers, who
are (after all) the source of the
Company's income.
One of the ways Operations keep
track of events is with Movements
Boards (boards are quite useful, and
you will find that several will be
required for AOC operations,
including Pilot Qualifications,
NOTAMs, and everything else you
may think of). These boards should
be kept well away from prying eyes
who may pinch your business if they
see destinations and customer
names, so don't put them near
windows. Movements Boards should
be constantly updated as they're a
major reference point. What goes on
them is up to you—just use
whatever information you think will
be needed. The biggest Movement
Board of the lot is the map, which
will usually have a string-and-weight
arrangement with a Nav Ruler that
makes it easy to calculate
complicated distances.
Linked to Movement Boards is the
Diary. There will be a scruffy one
that's used daily, but there should
also be a backup filled in after the
day's work. In it should go all the
scheduled work, upcoming pilot and
aircraft checks (a week or so before
they're due). Some people use files in
which go Royal Flights, etc.
As mentioned before, there will be a
quotes file. It is suggested that this
be looseleaf, each page being filled in
at the time of each query. If a trip
looks like it's going to happen, then
that page should be put into a
pending file until confirmed, when
it's put into a Diary file.
The Diary file is simply 32 file
holders, not necessarily in one book,
representing each day of the month
plus one, and all prepared
documentation for a flight is placed
in the file for the relevant day. The
benefit of this system is that Royal
Flight information (and anything else
that's only valid for a day) can be put
in there as well, which makes it easy
to bring it to the attention of the
staff concerned.
You can see that communications
are beginning to be of vital
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