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deck. He informed me that a clerical error had been made in
the passenger-to-bag match and that he had chosen to close
the main cabin boarding door. I expected that we would get a
call on the radio or via ACARS if there was an actual
mismatch between passengers and their bags. As we waited
at the end of the runway for our takeoff clearance (about 45
minutes), one of the relief crew members commented that the
bag match must be OK since we hadn’t been advised of any
problems via radio. I concurred, thinking that the
arrangement had been for Ground Operations to call if there
was true mismatch. It appears that I was mistaken, as the
Station manager states that a positive bag match was not
accomplished.
I believe the problem was caused by a modification of the
normal chain of events. While the bag match is an extremely
important check, it is not on our preflight checklist, because
the boarding agent does not close the last cabin door until the
bag match is complete. Since we check doors closed on our
Before Start checklist, we have assurance that bags and
passengers match before we start engines. What I failed to
realize, however, is that if anyone other than the boarding
agent closes the door, our normal checkpoint for the bag
match is lost…
I suspect that cultural behavior differences may also have
contributed to this problem… It now seems highly unrealistic
to expect a respectful [foreign] employee to radio a Captain to
argue about his bag match decision…and to direct a return
to the gate… I am convinced that I must become directly
involved in all unusual events and discussions pertaining to
aircraft ground operations and to solicit input from all
involved personnel.
Cabin Kinks
Another incident reported to ASRS points to the value of
clear communication between the cabin crew and flight deck
when passengers are observed behaving strangely–whether
or not they have yet created problems.
At FL330 had momentary [warning] message ‘DOOR LEFT
AFT CABIN,’ meaning door 2L was not fully latched. Message
cleared itself, then reappeared. (Got message a total of 4
times.) Contacted purser to have her ensure no one was
tampering with door. She said there was a female passenger
who had been acting very strangely since leaving [airport].
Purser was sent to check, and to latch door. Passenger had
been seen in the aft galley area near the door. Through an
interpreter…passenger admitted to having attempted to open
door. [Crew] found 2 [company] pass-riders and had them sit
with/watch over passenger for remainder of flight.
Contacted company and asked for flight to be met by the FBI.
I emphasized that the passenger was at least unstable...and
clearly should not get on our [next] flight.
This event clearly highlighted the advantages of a large
infrastructure and excellent communications available at
my…airline.
Wave Off
Late-boarding, panicky passengers are a headache for every
gate agent–and a potential security problem, too. The moral
of this Captain’s story: “Always question if in doubt; some
passengers will do anything to catch a flight.”
Pushback had just started. The ground crew (pushback
crew) asked me if I would take another passenger. I said
sure, OK. They started to pull me back to the gate, when I
noticed a passenger run up the jetway stairs from the ramp
onto the jetway… Was this one of our employees to be able to
come from the ramp? About the time I questioned who this
person was, the Station Manager was telling the pushback
crew not to come back and continue pushing the aircraft.
A new agent in the jetway and the passenger were waving us
to come back in. This created some confusion. But since the
security of this passenger was questionable, we left him and
continued on our way.
On follow-up, I found that this passenger had been arrested
for breach of security to get access onto our ramp. He had
darted down another jetway onto the ramp in an attempt to
catch our flight. The new agent had not recognized what
happened and was trying to help this passenger. The Station
Manager and my own question about security kept us from
violating a very serious security situation.
Views from the Greasy Side
ASRS is receiving more and improved information from
maintenance personnel since the issuance of customized
reporting forms for this community in 1997. From
“creative” repairs to troubling trends, here are highlights
from some recent maintenance reports.
Pull Handle and Flush
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