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the PNR.
2. Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action
required in the PNR.
3. Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action
required.
Queue Numbers
Queue Purpose
0.GENERAL Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1.CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL DL DL HL
2.KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3.OPTION Option elements entered in the PNR.
4.RPCHNG PNRs whose office responsibility has been transferred to your
office.
7.SKEDCHG Schedule Change advised from an airline.
8.TKTG Ticketing/Time Limit on date mentioned in the TK element.
12.XTL Expired Time Limit i.e. from previous day/days on which no
timely action has been taken. PNR will not get cancelled if the
time limit has expired.
9.OA CTRL Queuing field on the PNR is that of the airline.
23.RQR If segment still shows HN status code after 24Hrs.
94.MSG-CP Follow up messages stored in Customer Profiles
96.MSG-PDR Past Dated Records
97.MESSAGE Messages
However the queue bank can be customized: the categories can be deleted or increased, the date ranges
can be deleted or changed according to the agency workload.
Date Range Codes
Date Range Code Explanation
D1 Date Range 1
Today plus two days
D2 Date Range 2
Three to five days, from current date
D3 Date Range 3
Six to eight days, from current date
D4 Date Range 4
Nine days and beyond, from current date
Example
From the above example you will have to wait for a confirmation reply from the car rental company if today is
the 11th March.. The system will automatically place this PNR on Queue 1, which is the confirmation Queue,
Date range 4, which is the date range for nine days and beyond the current date.
Queue Processing
Queue Count Commands
The Queue Count commands are used to discover how many items are waiting on the office queues for
action.
You have two option with the queue count. You may view a list of all queue types regardless of whether they
contain items for action or not. The other option is to display only those queue numbers that contain items
for action.
The queue count commands simply tell you what is waiting so that you can see which queues require your
action.
QTQ Display count of all active queues regardless of whether they contain
items for action.
QT Display count of all active queues that contain items for action.
QC97 Display count of specific queue
QC1C0 Display count of specific queue and specific category
QC1CA Display count of specific queue, all active categories
QC1CE Display count of specific queue, all existing categories
Screen Display - QTQ
Queue Start Command
The Queue Start (QS) command takes you into Queue Mode and begins the processing of a particular
queue.
Command Examples
QS97 Start queue processing of queue 97 in Queue Mode
QS1C1D1 Start queue processing of queue 1, category 1 and date
range 1 in Queue Mode
Queue Processing Commands
The queue processing commands are used once you have entered Queue Mode and wish to process the
items contained in a particular queue.
QN Queue Next, remove current message/PNR from queue
and displays next message/PNR
QD Queue Delay, ignores current message/PNR, place at
end of queue and display next message/PNR
QDF Place current message/PNR at end of queue and exit
Queue Mode.
QD1500 Delay a PNR to a specific time of the current date on
DELAY/TIME Queue
QD20SEP Delay a PNR to a specific date on DELAY/DATE Queue
QD20SEP/LMTC Delay a PNR to a specific date on DELAY/DATE Queue
with a remark "Left Message To Contact"
QI Ignore current queue message/PNR, place it at the
bottom of queue and exit Queue Mode
QF End transaction and exit Queue Mode
QU Redisplay a queue message
The message * Queue Cycle Complete * is displayed when you have processed or viewed all of the
messages contained in a particular queue.
Queue Print / Placement
Queue Print Command
The Queue Print (QP) commands allow you to print the contents of an entire queue.
If you use the QP command without the R (Retain) option all items are automatically removed from the
queue when printed.
Command Examples
QP1C1D1 Print all PNR’s in Q1, category 1 and date range 1. This entry
removes all PNR’s from queue.
QPR8C1D1 Print all PNR’s in Q8, category 1, date range 1. This entry prints
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