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place, and can override agreements that are contained in the current security tables.
PNR security allows you to share PNR viewing and/or updating capabilities, without changing PNR
ownership.
Creating a PNR Security Element
The PNR security element is unnumbered, and can only be created or modified by the responsible office.
You can store up to five security agreements per PNR per entry, each of these containing an office
identification and the access mode to be applied to the office.
The following table describes the access modes you can use:
Code Access Mode
R Read Access
This code is for read access only. With this mode you are able to only
retrieve and view the PNR, but no updates are allowed.
B Read/Write Access
This code is for read and write access. With this mode you are able to
retrieve PNR’s, view them, and make any required updates.
N No Access
This code is for no access. With this mode you cannot retrieve any PNR,
regardless of an extended security agreement.
Command Format
ES <Office ID>-<Access Mode Code>
Command Examples
ES DELD42123-B,
CCUI22543-R
Create security agreements for a PNR to be
accessed by two offices in different access
modes
ESD Display a PNR security agreement
ESX Delete a PNR security agreement
PNR History HERH
The PNR History records the creation, additions, modifications, cancellations and deletions that are
subsequently made to a PNR. The system updates PNR history at each End of Transaction entry.
The PNR History consists of a list numbered elements. The number against each element indicates when
that action was performed. Actions associated with the creation of a PNR are numbered 000, actions from
the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and
set of modifications is called a 'Step'.
When an element is modified, cancelled or deleted, it appears in history with two numbers.
The first number indicates the step at which the item was originally entered in the PNR. The second number
indicates when the modification, cancellation or deletion was made.
Command Format
RH Display History of retrieved PNR
RHS3 Display History for segment 3 only
RHA Display History of Air Segments
RHN Display History of Name Elements
RHJ,R Display History of Phone and Remark Elements
RHK Display History of Ticketing Elements
RHG Display History of General Facts (AB, AM, RC, RM, SR,
OS)
RHP Display History of Passenger Associated Data
RHQ Display History of Queue Updates
RHH,C Display History of Hotel and Car Segments
Screen Display
History Element Codes
Code Explanation
AB Added Billing Address
AE Added Individual Security Element
AF Added Fare Element
AM Added Mailing Address Element
AN Added Name Element
AO Added Option Element
AP Added Phone Element
AQ Added Address Verification Element
AR Added Remark/Confidential Remark Element
AS Added Element Containing Status Code, Except SSR
AT Added Ticketing Arrangement Element
CB Changed Billing Address Element
CE Changed Individual Security Element
CF Changed Fare Element
CM Changed Mailing Address Element
CN Changed Name Element
CO Changed Option Element
CP Changed Phone Element
CQ Changed Address Verification Element
CR Changed Remark Element
CS Changed Status Code
CT Changed Ticketing Arrangement
CW Changed Waitlist
DL Deleted Element
NT Name Transmitted, Groups Only
OA Added OSI Element
OC Changed OSI Element
OE Original Security Element
ON Original Name Element
OS Original Air Segment
OX Cancelled OSI Element
QU Queue Update
RP Changed Responsibility
SA Added SSR Element
SP Split Party
SX Cancelled SSR Element
TC Time Change
XB Cancelled Billing Address Element
XE Cancelled Individual PNR Security Element
XF Cancelled Fare Element
XM Cancelled Mailing Address Element
XN Cancelled Name Element
XO Cancelled Option Element
XP Cancelled Phone Element
XQ Cancelled Address Verification Element
XR Cancelled Remark/Confidential Remark Element
XS Cancelled Element Containing Status Code, Except SSR
XT Cancelled Ticketing Arrangement Element
Queues HEQT
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages
and reservations. The Queue system sorts reservations and messages into three divisions
1. Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of action required in
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