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Amadeus. When you enter a Passive Segment you use a special status code in a sell command. The
special code ensure that seats are not sold again from the airline’s inventory, but a message is sent to the
airline to verify that the reservation exists in the airline system. However, different participating airlines have
different policies in handling, of which you can find the information on GGPCAXX page for each of them.
Moreover, you can neither enter a Passive Segment on a non-participating carrier nor on an Amadeus
system user airline. For the latter you must contact the carrier and arrange to take over the booking.
HK status is used for Ticketing and Service Request (OSI & SSR).
Service Segment "HK" is similar to the passive segment. The significant differences are that the status code
is HK instead of PK and you can enter OSI and SSR elements associated to this segment. Nevertheless, not
all airlines support this function level. It cannot be used with a system-user airline either. You can also find
the information of the service segment function level of each participating airline on the GGPCAXX page.
GK status is used for either Pricing or PNR/Itinerary information.
"GK" segment is essentially used for pricing or itinerary information. The information is never sent to the
relevant airline. Ghost segment can also be used for Amadeus system and non-system user airlines.
Passive / Service / Ghost Segment Status Codes
Code Explanation
PK/ Passive Segment, confirmed status in external system
PL/ Passive Segment, waitlisted status in external system
HK/ Service Segment, confirmed status in external system
GK/ Ghost Segment, confirmed status in external system
GL/ Ghost Segment, waitlisted status in external system
GN/ Ghost Segment, requested status in external system
Command Format
SS<Flight No><Class><Date><Origin><Destination><Status Code><No of Seats>/<Optional Departure and
Arrival Time>/ <Booking Record Locator>
When the passive segment is a published scheduled flight, inputting times is not necessary, as the system
will append these automatically.
Command Examples
SSAC863J15JULDELYYZHK1/JG305Z
Sell Service Segment for flight
PR730, F Class departing 15JUL
from MNL to FRA, 1 seat, and record
locator JG305Z
SS1Y2/PK/GJJU8K
Sell Passive Segment, 1 seat Y
class Line 2 and booking held with a
record locator of GJJU8K
SS2Y4/GK/BAC99K
Sell Ghost Segment, 2 seats Y class
Line 4
Memo Segment
The Memo Segment can be used to handle products booked outside of Amadeus. You can use them for any
purpose within your own organization, for example booking local tours,hotels,cars or travel insurance.These
will appear on the itinerary displays and prints.
Command Format
RU1A<Action Code><Number of Services Required><City Code><Date>/<199-character free-flow text. >
Command Example
RU1AHK1BOM12SEP/THEATER TICKETS BOOKED, TO BE DELIVERED TO PAX HOTEL.
Memo segments are not placed automatically on a queue.You have to manually queue a PNR that contains
a MemoSegment . The agent working on that queue will be able to update the status code (provided the
required security access has been placed in the PNR), and queue the PNR back to the requesting agent.
The following status code changes can be performed:
From To
HN KK ,HK, UC, NO, UN
KK HK, UC, NO ,UN
HK UC, NO, UN
Note: You can request a Memo Segment in a PNR that does not contain any other segment, thereby
creating a "Memo PNR"
Passenger Name Record HEPNR
A Passenger Name Record (PNR) is a reservations record stored in Amadeus containing details for a
particular passenger or group of passengers.
A completed PNR must contained at least one of each of the following mandatory elements:
Name Element (NM)
Itinerary Element (SS)
Telephone Element (AP)
Ticketing Arrangement Element (TK)
Received From Element (RF)
The itinerary component of the PNR may consist of Air, Hotel or Car segments, or a combination thereof.
Screen Display of PNR
An Amadeus PNR is held in the database up to three days after the last flight segment of the PNR
has flown or cancelled.
Name Element HENM
The Name element is used to add the names of the passengers who are represented in the PNR.
Command Format
NM<Number of Names With the Same Surname><Surname>/<First Name or Initial><Title>
Command Examples
NM1BIRLA/K K MR Add single name element for 1 passenger
surname BIRLA, initial K K and title MR.
NM2KHANNA/JATIN
MR/RADHA MRS Add two passenger names, same surname.
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