AMES MATERIAL SERVICES, INC.PROCEDURES MANUAL(23)

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B.  One legible certified true copy, marked as such, of the material certification is stapled to Material Services copy of the sales order and the original will be sent with the material to the customer. If material certification cannot be copied legibly, it will need to be electronically scanned to ensure all folds are legible.
(1)  All partial lot shipments will have a certified true copy of the Material Certification sent with the shipment. The original Material Certificate will have a tally of all partial shipments attached to it and retained until all units have been sold for a minimum of 7 years.
C.  The certification is digitally available.
D.  The following fields need to be completed on the material certification form:
(1)  
Purchase Order given by the customer.

(2)  
Date of the material is being shipped

(3)  
Quantity of part number.

(4)  
Part Number.

(5)  
Serial Number listed on the data plate. If the item is an expendable, not applicable (NA) will be put in this field.

(6)  
The condition of the part (i.e., as removed, new surplus, serviceable, or overhauled).

(7)  
Authorized signature, only authorized shipping personnel.

 

10.  AOG Service
A.  AMES Material Services, Inc. offers a 24-hour, 7-day a week, 365 days per year AOG (aircraft on ground) service for airlines. The cellular phone and laptop computer will be rotated on a weekly basis to all AMES Material Services, Inc. Representatives, starting rotations on Mondays. The cellular phone will be with the Sales Representative at all times.
B.  Make sure the phone battery is adequately charged each day. Identify yourself and state the name of AMES Material Services, Inc. when answering the call.
C.  Make sure this is an AOG call. If not an AOG call tell the customer you will call back with a quote the next business day.
D.  Get the part number, description, quantity, condition required and tail number of the aircraft. If the customer doesn't have open terms tell the customer we cannot help them until the following business day. We can then ship an item COD.
E.  Dial into the inventory system from the laptop computer. Instructions are with the laptop how to dial into the system.
F.  To see if we have the part, call AMES, Inc., extension 2229 and ask an AMES, Inc. Storekeeper to see if they are able to pull the part for the AMES Material Services, Inc. Department. If AMES, Inc. Stores are able to pull part, please give them all pertinent information to ship the item for us. If this is a rotable item please ask if they can make copies of form 8130-3, tear down, and shipping ticket. The AMES Material Services, Inc. Sales Rep. is able to make a pick list from home on the laptop computer. This will be printed on the printer in AMES Material Services, Inc. warehouse, Bldg. 2065A, shipping area.
　
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