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diagnose, and correct failures is held by a
large number of individuals across many
different departments and groups in an
organization. These groups may even be
widespread geographically.
Web-based technology is perfectly suited
to meet the need for collaboration among
many widespread teams. The Web-based
technology employed by the Enterprise
Edition of Relex FRACAS is built on a robust,
proven n-tier architecture to offer a scalable,
interoperable
system capable
of supporting
hundreds of
simultaneous
users. With a zero
client Web-based
interface accessible
via a company’s
intranet or over
the Internet, Relex
FRACAS can deliver
information about
a company’s corrective action processes to
anyone needing access no matter where they
are in the world.
Meeting the Need for Customization
Each person or team in an organization
performs a different task in the process
of failure or incident reporting, analysis,
and correction. These roles might include
gathering data, recording failures,
investigating problems, diagnosing causes,
proposing solutions, correcting issues,
supervising the process, and so on. Therefore,
although a successful FRACAS must be
widely available across organizations and
even geographic locations, it must be able to
be customized to the unique level of access
needed by each user or group of users.
The administrator tools available in Relex
FRACAS provide the ability to create
login permissions customized to the role
of the user or group of users within the
The Advantages of a Web-Based FRACAS:
Best Practice Solutions for Corrective Action Processes
Relex Consulting Services has
implemented successful Relex FRACAS
solutions in many industries, including:
• Aircraft Radar: A customized FRACAS
was implemented for closed loop
incident tracking and corrective action
• Asset Management: A customized
FRACAS was implemented for policy,
claim, and service request management
• Telecommunications: A database
connector was developed to link client
CRM to an existing Relex FRACAS
• Aerospace: A customized FRACAS
helped capture data for incident
occurrence, analysis, and resolution
• Electronic Device Thermal Control:
A customized FRACAS helped meet
requirements for reliability metrics
• Army Command and Control:
A customized FRACAS supported
incident tracking and reliability metrics
• Electronic Assemblies: A customized
FRACAS replaced an existing manual
process to provide site-level reporting
and statistics for greater coordination
throughout the organization
Customer Successes
Relex FRACAS uses a Web-based interface to provide easy, yet
secure, access to the information that users need.
2 www.relex.com QuarterFlash Online: www.relex.com/news/qflash.asp
Fall 2009 VOLUME 21 NUMBER 3
organization who will access the system.
Administrators may assign role-based
permissions to limit or grant users access to
functions such as incident initiation, data
entry, read-only access to incidents, the
ability to edit incidents, supervisory review,
incident resolution, and many others. And
assigning roles is as easy as loading existing
employee data from Microsoft Active
Directory and mapping current or new groups
to permissions defined by the administrator.
Meeting the Need for Security
Login permissions and administrator controls
also protect the security and integrity of the
data contained in the FRACAS by ensuring
that groups of users can access only the
information they need and cannot access
or change data when they do not have the
required permissions.
Even so, when multiple users have access
to the same information, it is important to
track every change made to the data in order
to help ensure its security. The audit trail
capabilities available in Relex FRACAS provide
a historical record of every modification to
help protect data security and integrity.
Meeting the Need for Flexibility
Companies throughout various industries
employ a wide range of corrective action
methodologies, including closed loop
FRACAS processes, RMA (Return Material
Authorization), 8D process support, customer
quality and complaints recording, internal
quality or nonconformance tracking, failure
review board reporting, and many other
CAPA (Corrective Action / Preventive Action)
processes. The Web-based tools provided by
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