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retrievable in the English language. If the certificate holder furnishes the maintenance
part of the manual in other than printed form, it must ensure there is a compatible
reading device available to those persons that provides a legible image of the
maintenance information and instructions or a system that is able to retrieve the
maintenance information and instructions in the English language.
• Each manual will have the date of the last revision and revision number on each
revised page. The manual must include the name of each management person who is
authorized to act for the certificate holder, the person's assigned area of
responsibility, and the person's duties, responsibilities, and authority.
FAA
Documentation
Requirements
BlueGuru
6 Patricia Seybold Group © 2009
A note about these requirements: “Manual” is a legacy term. We added the bold, italic
highlighting. While it was a literal reference to hardcopy, paper manuals at the time the
FAA specified the regulations, today it has become a figurative reference to the
documentation of an air carrier’s policies and procedures. For example, JetBlue uses
electronic media, even in the system it has transformed.
The ATOS specification states, “The key to safety lies in managing the quality of safetycritical
processes. This is a primary responsibility of an air carrier in meeting its
regulatory obligations. ATOS employs six safety attributes to evaluate the design of air
carrier operating systems.” The six safety attributes are:
1. Procedures are documented methods used by air carrier personnel to accomplish a
task.
2. Controls are checks and restraints designed into a process to ensure a desired result.
3. Process Measures are used to validate a process and identify problems or potential
problems in order to correct them.
4. Interfaces are interactions between processes that must be managed in order to ensure
desired outcomes.
5. Responsibility is a clearly identifiable, qualified, and knowledgeable person who is
accountable for the quality of a process.
6. Authority is a clearly identifiable, qualified, and knowledgeable person who has the
authority to set up and change a process.
FAA inspectors use these attributes in their certification and surveillance activities of the
documentation of air carrier’s safety control systems. Inspectors expect that
documentation includes these attributes and contains appropriate values for them. As
we’ll see, these attributes are a critical design element for JetBlue’s new documentation
system. They are included in the metadata that JetBlue uses for document creation,
management, and reporting.
Murry and Chris explain these metadata attributes and describe how JetBlue uses them.
“Interfaces are the mechanism for reuse,” they explain. “A content item may appear in
several documents. De-icing, for example, and de-icing is usually the example we use
because it’s such a critical process. So, our winter ops program has a de-icing section. We
also want our station ops manual to reflect its de-icing procedures. If any of the
procedures changes, then we want the changes to ripple from the winter ops program’s
de-icing section across every manual that references de-icing. De-icing is a critical
process that appears in many of our manuals—flight ops, tech ops, ground ops, and
airport ops, among others. Interfaces represent how the content items describing our deicing
process may be reused across all appropriate documents. Properly managed and
controlled, if a procedure was modified, then those modifications would automatically
appear everywhere the procedure appears.”
ATOS Safety
Attributes
JetBlue’s
Application of
ATOS Attributes
JetBlue’s Content Management and Publishing System
Patricia Seybold Group © 2009 7
Chris Beckmann describes how JetBlue defines and uses the other attributes in BlueGuru.
He offers, “Responsibility is the ownership role. Each piece of content has one, and only
one, owner. Ownership cannot be delegated. Authority is a content modification role.
Authority can be delegated. Controls are mechanisms that ensure you are doing what a
process or procedure says you’re going to do. They’re our ‘QC.’ On the other hand,
process measurement makes sure that Controls are working. It’s our “QA.’ Interfaces are
the entry and exit points where activities outside of the content interact with the activity
defined in the content. For example, a part of a procedure may include a phone call to
another department or a meeting that takes place in a jetway. Policies, program,
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