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structure. BlueGuru almost had to be an XML system.
While XML is the enabling technology for defining and creating structured documents,
MarkLogic Server enables JetBlue to manage these XML documents and to manage:
document authoring and editing processes, document publishing, and document authors,
editors, approvers, and end users. More specifically, MarkLogic Server enables JetBlue’s
business transformation by supporting:
• A document lifecycle with distributed authoring and editing, centralized publishing,
decentralized access and retrieval on a range of output devices, and external
inspection and approval
• Multiple, predefined and regulated roles and responsibilities for managing and using
documents
• Notification of external entities (the FAA) for modifications to regulated documents
• Inspection and certification workflows for online FAA inspection of regulated
documents
In other words, MarkLogic Server is a document/content management system for XML.
It delivers for XML documents what IBM DB2, Microsoft SQL Server, or Oracle Server
do for structured data. MarkLogic Server provides services essential for managing the
components and content, the processes, and the users of XML documents stored in its
repository.
Documenting an Air Carrier’s Policies and Procedures
Given the significance of FAA to this case study, let’s take a brief look at where the FAA
gets its authority, at its regulatory policy, at its certification and surveillance (continual
validation) system called Air Transportation Oversight System (ATOS), and at its
requirements for documentation. The FAA prescribes what air carriers need to do for
certification in a fair amount of detail, but the agency does not prescribe how they need to
do it. Air carriers have the flexibility to design and implement documentation systems
that suit their management style, organization, and culture.
The Federal Aviation Act of 1958 prescribes the powers and authorities of the Federal
Aviation Administration. The FAA uses regulatory policy to implement its powers and
authorities. Central to the FAA’s regulatory policy is oversight of “the obligation of the
air carrier to maintain the highest possible degree of safety.”
MarkLogic
Server for
Document
Management and
Publishing
FAA Regulations
FAA Authority
ATOS
JetBlue’s Content Management and Publishing System
Patricia Seybold Group © 2009 5
The Air Transportation Oversight System(ATOS) implements this FAA policy by
providing certification and surveillance of safety controls of air carriers and their owners,
pilots, mechanics, and other staff. Under ATOS, the FAA has these three primary
responsibilities:
1. In order to issue an air carrier an operating certificate and in order to approve or
accept an air carrier’s programs, the FAA verifies that an air carrier is capable of
operating safely and that it complies with prescribed regulations and standards.
2. The FAA conducts periodic reviews to re-verify that an air carrier continues to meet
regulatory requirements. The FAA also conducts reviews for re-verification when
environmental changes occur.
3. For the purpose of continued operational safety, the FAA continually validates the
performance of an air carrier’s approved and accepted programs.
Within ATOS, the FAA’s surveillance of an air carrier’s safety controls, its compliance
with regulations and standards, and its performance of approved and accepted programs
is based mainly on its inspectors’ reviews of air carriers’ documentation of those safety
controls and programs. “In fact, the FAA prescribes regulations for that documentation,”
Murry explains. “The requirements list procedures and define integrity but they don’t tell
you how to implement them.” Key regulations for documentation include:
• Each certificate holder (certified air carrier) will prepare and keep current a manual
of procedures and policies. This manual must be used by flight, ground, and
maintenance personnel in conducting their operations.
• A copy of the manual will be made available to maintenance and ground operations
personnel, to its flight crewmembers, and to the FAA Flight Standards district office
charged with the overall inspection of its operations.
• Each employee of the certificate holder to whom a manual or appropriate portions of
it is furnished shall keep it up to date with the changes and additions furnished to
them.
• A certificate holder may furnish the persons listed therein with the maintenance part
of its manual in printed form or other form, acceptable to the Administrator, that is
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